Sales Support Specialist (m/f/n)
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What you'll do
- Act as a process owner for established sales operations processes in global business systems.
- Implement these standard processes across global and local teams, and support their daily execution by resolving issues and assisting with process-related activities.
- Process and track tickets using the ticketing tool, including monthly reporting and suggesting tool improvements.
- Create and manage orders, quotes and deals for Partners, Offices and internal departments and handle sales-related requests that require processing exclusively by HQ.
- Monitor and review the performance and quality of owned sales processes within business systems.
- Gather user feedback to identify potential improvements or issues, and support the definition of problems and expected outcomes using use-case and data analysis.
- Collaborate on designing solutions, assist with testing (including user acceptance testing), and help communicate changes to relevant participants.
- Prepare and maintain documentation for owned sales processes, ensuring alignment with the current sales process as implemented in business systems; cooperate with business process analysts on standardized process documentation and regularly review the documentation to keep it up to date.
- Support the preparation and maintenance of process-related training materials.
- Help organize the structure and content of trainings, assist in delivering sessions to users, and contribute to keeping materials up to date with current processes and system changes.
- Support global sales projects from business systems and processes perspective, focusing on communication and delivery/execution by local teams.
- Provide timely invoicing support to finance department, incl. reconciliation of international orders and global distribution channels.
What they're looking for
- Bachelor's Degree in business administration, economics, management.
- At least 2 years of relevant experience in a similar position.
- Experience with ERP or CRM systems as an end-user.
- Experience with systems for managing indirect sales channels (e.g., reseller portals, ordering portals, marketing centers, certification portals, etc.
- Fluent English (C1 level)
Nice to have
- Experience with change management is a plus.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Summary
Do you enjoy working in sales operations and sales support roles? Have you ever worked with ERP or CRM systems?We are looking for a new team member to join our high-performing Sales Support team. This role involves assisting ESET’s partners in successfully completing their ordering processes via our sales tools, continuously improving system setups, and collaborating with sales teams across multiple countries.
Job description
What will be your agenda:
Act as a process owner for established sales operations processes in global business systems. Implement these standard processes across global and local teams, and support their daily execution by resolving issues and assisting with process-related activities.
Process and track tickets using the ticketing tool, including monthly reporting and suggesting tool improvements. Create and manage orders, quotes and deals for Partners, Offices and internal departments and handle sales-related requests that require processing exclusively by HQ.
Monitor and review the performance and quality of owned sales processes within business systems. Gather user feedback to identify potential improvements or issues, and support the definition of problems and expected outcomes using use-case and data analysis. Collaborate on designing solutions, assist with testing (including user acceptance testing), and help communicate changes to relevant participants.
Prepare and maintain documentation for owned sales processes, ensuring alignment with the current sales process as implemented in business systems; cooperate with business process analysts on standardized process documentation and regularly review the documentation to keep it up to date.
Support the preparation and maintenance of process-related training materials. Help organize the structure and content of trainings, assist in delivering sessions to users, and contribute to keeping materials up to date with current processes and system changes.
Support global sales projects from business systems and processes perspective, focusing on communication and delivery/execution by local teams.
Provide timely invoicing support to finance department, incl. reconciliation of international orders and global distribution channels.
Manage Partners' and ESET Offices' accounts in business systems, including margins and other data to ensure invoicing process continuity.
Administrate contracts of Exclusive and non-exclusive Partners and ESET Offices; amend drafts supplied by Legal department for final processing and arrange for signature process.
What we expect from you:
Bachelor's Degree in business administration, economics, management.
At least 2 years of relevant experience in a similar position.
Experience with ERP or CRM systems as an end-user.
Experience with systems for managing indirect sales channels (e.g., reseller portals, ordering portals, marketing centers, certification portals, etc.
Experience with change management is a plus.
Fluent English (C1 level)
Interpersonal skills:
Great communication skills
Attention to detail and strong follow up
Ability to listen and identify problems or gaps by asking the right questions to business partners
Ability to understand the business needs and behavior of stakeholders in the sales process
Ability to respond in a timely and positive fashion to complex inquiries with a sense of urgency
Ability to formulate clear business specifications for developers of ERP or CRM
Service-oriented team player
High level of independent working
Pro-activity
Negotiation skills
Out of the box thinking
Wage (salary) gross/monthly: from 1700 Euro
Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
Will you match our values?
COURAGE
We don’t take the easy way. We constantly push boundaries and are determined to make a difference.
RELIABILITY
People need to know they can count on us. We work hard to live up to our promises, and to build trust and rapport.
INTEGRITY
We encourage honesty and fairness in everything we do. We have an ethical approach to business.
PASSION
We’re passionate, driven and determined to make a difference. We believe in ourselves and what we do.
Benefits
Health & well-being
- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
Office
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeCompany
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