Sales Support & Warehouse Operations Specialist
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What you'll do
- Process orders end-to-end to be completed, billed, and shipped correctly
- Review purchase orders for accurate pricing, products, quantities, and customer information before processing.
- Prepare pricing quotes for new purchases and contract renewals.
- Coordinate service requests and installation-related activities with internal teams.
- Create and manage trial, demo, and evaluation software licenses, and maintain customer software environments and access.
- Monitor upcoming subscription and support agreement expirations, and proactively drive renewals.
- Prepare renewal quotes, process renewal orders, and keep customer subscription records accurate.
- Manage daily warehouse operations — receiving, organizing inventory, packing, and preparing shipments.
- Monitor stock levels, run inventory counts, and process returns, defects, and replacements.
- Pack and ship hardware domestically and internationally (e.g., UPS WorldShip), including customs documentation.
- Resolve delivery issues, delays, or damages with carriers, and keep shipping records up to date.
- Serve as the go-to contact for customers, partners, and internal teams on orders, shipments, licensing, and renewals.
What they're looking for
- 1–3 years of experience in order processing, sales operations, customer support, contract administration, or similar business support work.
- Familiarity with ERP, CRM, inventory, or shipping platforms.
- Strong Excel, Outlook, and general business-software skills.
- Exceptional attention to detail and comfort juggling multiple priorities at once.
- Clear written and verbal communication.
- A self-starter mindset — organized, accountable, and just as effective working solo as with cross-functional teams.
Nice to have
- Experience with inventory management, warehouse operations, or product fulfillment is a plus.
- Bachelor's degree preferred, or an equivalent mix of education and experience.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
If you love the satisfaction of a job that's fully done - the order placed, billed, and shipped; the license set up and the renewal locked in - this role is built for you.
You'll be the operational hub connecting our customers, sales team, and warehouse in Hurst, TX, owning everything from order entry to the box on the truck.
It's a highly independent role that blends office-based work in our ERP and CRM systems with hands-on time in the warehouse - receiving, picking, packing, and shipping hardware. You'll be the main point of contact keeping multiple orders, licenses, and renewal cycles on track, with nothing falling through the cracks.
About Y Soft:
Y Soft is a global enterprise software company and the developer of the SAFEQ platform - print management, secure print release, document capture, and workflow automation used by customers in more than 120 countries. Founded in 2000 and headquartered in Brno, Czech Republic, we've grown into an international team with offices and R&D across Europe, the Americas, and Asia Pacific. Our North America team, based in Hurst, TX, drives partner and direct sales across the United States and Canada.
What You´ll Do:
Order Processing & Customer Support
- Process orders end-to-end to be completed, billed, and shipped correctly
- Review purchase orders for accurate pricing, products, quantities, and customer information before processing.
- Prepare pricing quotes for new purchases and contract renewals.
- Coordinate service requests and installation-related activities with internal teams.
Software Licensing, Renewals & Customer Setup
- Create and manage trial, demo, and evaluation software licenses, and maintain customer software environments and access.
- Monitor upcoming subscription and support agreement expirations, and proactively drive renewals.
- Prepare renewal quotes, process renewal orders, and keep customer subscription records accurate.
Warehouse, Inventory & Shipping
- Manage daily warehouse operations — receiving, organizing inventory, packing, and preparing shipments.
- Monitor stock levels, run inventory counts, and process returns, defects, and replacements.
- Pack and ship hardware domestically and internationally (e.g., UPS WorldShip), including customs documentation.
- Resolve delivery issues, delays, or damages with carriers, and keep shipping records up to date.
General Support
- Serve as the go-to contact for customers, partners, and internal teams on orders, shipments, licensing, and renewals.
- Spot and suggest process improvements that boost accuracy and efficiency.
About you:
- 1–3 years of experience in order processing, sales operations, customer support, contract administration, or similar business support work.
- Experience with inventory management, warehouse operations, or product fulfillment is a plus.
- Familiarity with ERP, CRM, inventory, or shipping platforms.
- Strong Excel, Outlook, and general business-software skills.
- Exceptional attention to detail and comfort juggling multiple priorities at once.
- Clear written and verbal communication.
- A self-starter mindset — organized, accountable, and just as effective working solo as with cross-functional teams.
- Bachelor's degree preferred, or an equivalent mix of education and experience.
Work Environment:
- This role is based full-time, in person, at Y Soft's North America headquarters in Hurst, TX — no remote or hybrid arrangement is available.
- Standard business hours apply, Monday–Friday, with occasional flexibility to cover order deadlines or urgent shipment issues.
Benefits:
- Vacation - Flexible Paid Time-Off
- Sick Time - 8 Paid days
- Company Paid Holidays - 11 annually
- Medical, Dental, Vision Insurance
- Short Term and Long Term Disability Insurance
- 401(k) retirement Program
Company
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