Relanto·12 days ago
12 days ago
Salesforce Business Analyst
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What you'll do
- Engage with business stakeholders and product owners to elicit, analyze, and document business and functional requirements.
- Develop a strong understanding of Salesforce business processes and quoting workflows and translate business needs into actionable requirements.
- Create and maintain epics, user stories, acceptance criteria, business rules, and functional requirements.
- Manage and maintain the Jira product backlog, including story refinement, prioritization support, dependency identification, and sprint readiness.
- Collaborate with development, Scrum Master and QA teams to ensure requirements are clearly understood and delivered as intended.
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT), including test preparation, execution support, issue clarification, and defect triage.
- Work closely with stakeholders to validate delivered functionality and obtain business acceptance.
- Identify gaps between business expectations and implemented functionality and drive resolution with relevant teams.
- Leverage AI/GenAI tools such as Microsoft Copilot, Claude, or equivalent tools to accelerate BA activities, including requirements summarization, user-story drafting/refinement, acceptance-criteria creation, and test-case generation.
- Ensure AI-generated content is reviewed, validated, and aligned with business requirements and organizational standards.
- Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Analyze existing workflows and identify opportunities for process improvements, simplification, and automation.
What they're looking for
- Salesforce & Quoting workflow domain knowledge
- Requirements gathering, user story creation, Jira backlog management
- Test case creation and UAT support
- AI acceleration skills (Copilot/Claude for drafting stories, summarizing, generating test cases)
- Proven experience creating user stories and acceptance criteria.
- Hands-on experience with Jira backlog management.
Nice to have
- Experience with CPQ/Quoting, Order Management, or Quote-to-Cash processes.
- Experience working with cross-functional Agile teams in enterprise environments.
- Understanding of Salesforce configuration and the ability to communicate effectively with Salesforce developers/configurators.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are seeking Senior Business Analyst with 8+ years of experience in CPQ transformation programs, including hands-on delivery of user stories, business requirements, and AI-driven process improvements. Candidates must be comfortable operating in a complex, hybrid technology environment spanning Salesforce, Apttus/Conga CPQ, custom applications, and system integrations and must demonstrate the ability to rapidly learn new systems, processes, and business contexts to contribute from day one.
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- Deep knowledge of CPQ platforms and the Salesforce ecosystem required; hands-on experience with Apttus/Conga CPQ strongly preferred — covering configuration logic, pricing waterfalls, quoting workflows, and contract lifecycle management. Familiarity with MuleSoft integration patterns is a plus.
- Write and own high-quality user stories, use cases, and acceptance criteria — partnering closely with Product Managers to maintain delivery velocity through disciplined backlog prioritization, sprint planning, and cross-functional alignment on scope and dependencies.
- Leverage AI tools to accelerate requirements synthesis — rapidly distilling stakeholder inputs, system constraints, and business rules into structured requirements, process flows, and test cases that serve as the single source of truth for engineering, QA, and revenue operations teams.
- Lead risk and dependency management across CPQ workstreams — proactively surfacing blockers, driving lessons learned, and maintaining documentation quality standards that reduce rework and sustain delivery pace across complex, multi-team program
Company
Relanto
Bengaluru, India
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