Satair - Process and Performance Manager
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About this role
Job Description:
This job is based in Satair, if you want to know more about our business, please click here to find out more.
Job Objectives
- Process Optimization and Change Management: The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.
- System and Data Management: Responsible for key digital tools enhancement—specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.
- Drive transformation: By leading work packages for Repair related projects
Job Responsibilities
- Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist
- Responsible for modelling, documenting, analysing processes and documentation in Symbio platform
- Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes
- Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making
- Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)
- Establish and define data products and build
- Accountable for challenging, analysing, improving and guiding relevant processes
- Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business
- Lead and facilitate VSA to increase transparency on the entire Satair repair process
- Identify & incorporate requirements applicable to processes in scope and ensure compliance
- Install dedicated Process-Review governance with the Process Specialist community.
- Skywise-based Dashboards for Satair Repair functions.
- Act as the Super User of the tool “Freshdesk”
- Participate in feature requests and development
- Support transformation projects
- Assist in measuring and reporting on process/ticket performance
- Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes
- Support the implementation of improvement activities
- Creation and follow up of IT change requests across various applications
Secondary Responsibilities
- Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the “hard” and “soft” aspects of change.
Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function
Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions
Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities
Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check
Support HO Repair Operations APAC with improvement initiatives
Other duties reasonably determined from time to time by the Company
Job Requirements
- Bachelor’s Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar
- 3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations
- Experience in SAP would be advantageous
- Experience in Supply Chain / Repair Operations
- Digital Experience (Digital Toolsets, IT)
- Experience in Process Management would be preferred but not mandatory
- Excellent communication skills, written and verbally
- Experience in Aviation industry would be preferred but not mandatory
- Team player in cross-functional environment
- Ability to work under pressure and to operate in a conflict situation
- Ability to prioritize
- Ability to work in an international environment
- Good analytical skills; ability to see the bigger picture
- Ability to execute and drive change
- Intercultural understanding
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair Pte LtdContract Type:
PermanentExperience Level:
ProfessionalJob Family:
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