Scheduler
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About this role
SUMMARY/OBJECTIVE
The Production Scheduler / Dispatcher is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the production team with daily administration and scheduling task.
Essential Functions
- Will learn from production manager how to effectively schedule and route daily installations
- Call builders/customers to verify job readiness
- Will Route/Schedule orders by requested ship date up to two to three days in advance
- Distribute next day routes to warehouse in a timely manner for picking and pre-stage process
- Will assist in the check in process each morning
- Prep completed install orders for the daily billing process
- Support the month-ending process and participate in each inventory event
- Respond to telephone inquiries and assist in solving question from customers
- Answer incoming calls and emails timely & professionally
- Perform other duties as requested by branch manager
Competencies/Skills/Abilities
- Maintain a high level of professionalism and positive attitude when calling customer
- Maintain a cordial tone and positive attitude at all times
- Must be detail oriented and extremely organized
- Must accurately take orders and fill out reports
- Strong verbal and written communication skills are required
- Proven ability to implement process improvements
- High School Diploma or GED required
- Ability to be detail oriented and multi-task, work within specified timeframes
- Previous Customer Service work experience is required; previous work experience in our industry is preferred
- Proficient with Microsoft Office; Outlook, Excel, Word
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
Company
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