Niyaa People·21 days ago
21 days ago
Scheme Manager
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What you'll do
- Carrying out regular compliance and safety checks.
- Responding to resident enquiries and providing excellent customer service.
- Reporting and following up repairs.
- Supporting sales activity and arranging sales-related appointments.
- Liaising with solicitors and other external parties where required.
- Maintaining accurate records and updating relevant databases.
- Supporting the wider team with general housing administration.
- Ensuring the scheme remains well managed and compliant.
What they're looking for
- Experienced in a customer-facing or housing-related role.
- Confident communicating with residents both face-to-face and over the telephone.
- Computer literate and comfortable using databases and IT systems.
- Organised, reliable and able to work independently.
- Confident dealing with queries and resolving issues professionally.
- You will need to complete a Basic DBS check.
Nice to have
- Ideally experienced using Microsoft Excel.
- Previous housing or supported housing experience would be advantageous but is not essential.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are currently recruiting on behalf of a well-established housing organisation for a Temporary Scheme Manager to support a residential scheme in Dursley, Gloucestershire.
This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working directly with residents and helping to ensure a housing scheme runs smoothly.
The Role:
As Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting residents and ensuring key compliance and housing processes are completed effectively.
Your responsibilities as a Scheme Manager will include:
About You:
A driving licence is not required, as the role is based at one site.
What's on Offer?
This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working directly with residents and helping to ensure a housing scheme runs smoothly.
The Role:
As Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting residents and ensuring key compliance and housing processes are completed effectively.
Your responsibilities as a Scheme Manager will include:
- Carrying out regular compliance and safety checks.
- Responding to resident enquiries and providing excellent customer service.
- Reporting and following up repairs.
- Supporting sales activity and arranging sales-related appointments.
- Liaising with solicitors and other external parties where required.
- Maintaining accurate records and updating relevant databases.
- Supporting the wider team with general housing administration.
- Ensuring the scheme remains well managed and compliant.
About You:
- Experienced in a customer-facing or housing-related role.
- Confident communicating with residents both face-to-face and over the telephone.
- Computer literate and comfortable using databases and IT systems.
- Ideally experienced using Microsoft Excel.
- Organised, reliable and able to work independently.
- Confident dealing with queries and resolving issues professionally.
- Previous housing or supported housing experience would be advantageous but is not essential.
A driving licence is not required, as the role is based at one site.
What's on Offer?
- Temporary contract for a minimum of 3 months.
- Up to 18 hours per week - ideally 3 days per week
- Working days can be discussed, with flexibility around the preferred pattern.
- Full training and support provided.
- Opportunity to work with an established organisation within the housing sector.
- Immediate start available for the right candidate.
Company
Niyaa People
Gloucestershire, United Kingdom
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