Sea Freight Operations Executive
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What you'll do
- Manage incoming FCL and LCL sea freight consignments.
- Create and maintain shipments on the Cargowise system.
- Review pre-alert documentation and coordinate documents for customs clearance.
- Liaise with the customs brokerage team regarding import entries, duties and VAT.
- Provide customers with customs entry details and ensure payment of applicable charges prior to arrival.
- Check Bills of Lading, including original/express status, and review Incoterms.
- Arrange haulier collections and final deliveries.
- Coordinate invoicing and shipment costs.
- Resolve customer and accounts queries promptly by email and telephone.
- Maintain clear and timely communication with customers and internal stakeholders.
- Receive and process customer bookings.
- Check rates and costs to ensure booking accuracy.
What they're looking for
- Minimum 2 years' experience in sea freight operations, ideally covering both imports and exports.
- Good knowledge of FCL and LCL shipments.
- Experience with shipping documentation, Bills of Lading and Incoterms.
- Strong Microsoft Excel and Word skills.
- Excellent customer service and communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple shipments and priorities within strict deadlines.
- Confident working with customers, suppliers, carriers and internal teams.
- Self-motivated with the ability to work independently as well as part of a team.
- A proactive approach with a strong focus on achieving targets and maintaining service levels.
Nice to have
- Experience using Cargowise is highly desirable.
- Knowledge or experience of customs clearance is an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sea Freight Operations Executive
Location: North Dublin
Hours: Monday-Friday, 9:00am-5:30pm
Department: Air & Ocean Freight
We are currently seeking an experienced Sea Freight Operations Executive to join our busy Air & Ocean Freight team.
This is an exciting and varied opportunity for an organised, detail-focused professional with experience in sea freight imports and exports. You will play a key role in managing customer shipments from booking through to final delivery, ensuring high service levels, compliance, accuracy and efficient shipment movement.
The successful candidate will be confident dealing with customers, suppliers, hauliers, shipping lines and internal teams, while being able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Import Operations
- Manage incoming FCL and LCL sea freight consignments.
- Create and maintain shipments on the Cargowise system.
- Review pre-alert documentation and coordinate documents for customs clearance.
- Liaise with the customs brokerage team regarding import entries, duties and VAT.
- Provide customers with customs entry details and ensure payment of applicable charges prior to arrival.
- Check Bills of Lading, including original/express status, and review Incoterms.
- Arrange haulier collections and final deliveries.
- Coordinate invoicing and shipment costs.
- Resolve customer and accounts queries promptly by email and telephone.
- Maintain clear and timely communication with customers and internal stakeholders.
Export Operations
- Receive and process customer bookings.
- Check rates and costs to ensure booking accuracy.
- Arrange transportation and collections for sea freight shipments.
- Create export FCL and LCL shipments on Cargowise.
- Issue booking confirmations, including ETD and ETA details.
- Coordinate export customs entries with the internal brokerage team.
- Prepare and issue MBL/HBL documentation.
- Confirm shipment departure/SOB with shipping lines.
- Prepare and send pre-alert documentation to overseas partners and agents.
- Coordinate invoicing and shipment costs.
- Respond efficiently to customer and accounts queries.
Requirements
- Minimum 2 years' experience in sea freight operations, ideally covering both imports and exports.
- Good knowledge of FCL and LCL shipments.
- Experience with shipping documentation, Bills of Lading and Incoterms.
- Strong Microsoft Excel and Word skills.
- Experience using Cargowise is highly desirable.
- Knowledge or experience of customs clearance is an advantage.
- Excellent customer service and communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple shipments and priorities within strict deadlines.
- Confident working with customers, suppliers, carriers and internal teams.
- Self-motivated with the ability to work independently as well as part of a team.
- A proactive approach with a strong focus on achieving targets and maintaining service levels.
What We Offer
- Competitive salary
- Bonus scheme
- Five weeks' annual leave
- Pension scheme
- Career development opportunities
- A varied role within a busy and supportive Air & Ocean Freight environment
Company
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