Seasonal Personalization & Order Resolution Assistant - 2026
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What you'll do
- Serve customers pre- and post-order, both during the shopping journey and after their order has been placed
- Deliver elevated, nuanced solutions to sometimes complex problems due to the handcrafted nature of products and production processes
- Navigate multiple web-based tools at once while warmly engaging with customers
- Work within a small pod reporting directly to a dedicated Team Supervisor
- Participate in regular live huddles and 1:1 check-ins
What they're looking for
- Must reside in the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
Please note: This is a remote seasonal role, starting in September through December 2026. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!
Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. We lead with design and empower our customers to bring their unique vision to life during important life moments. Our Customer Service team is at the heart of the experience for our customers. Because of the unique, customized nature of many of our products, our customers look to us for help pre- and post-order, both during the shopping journey and after their order has been placed.
Our CSRs serve an especially important role in delivering elevated, nuanced solutions to sometimes complex problems, due to the handcrafted nature of our products and production processes. Reporting to a Team Supervisor, you should be skilled at navigating multiple web-based tools at once while warmly engaging with customers. We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends.
We do not run an anonymous, mega-scale call center. You will work within a small pod reporting directly to a dedicated Team Supervisor and with regular connection to, collaboration with, and visibility to cross-functional senior leaders, including in other departments at Minted outside of CS. Our leadership team knows you by name, actively reviews order and customer insights you share, and supports your daily workflow through regular live huddles and 1:1 check-ins. If you want a role where your problem-solving is noticed, your voice is heard by leadership, and you aren't just a number in a queue, you will thrive here.
Company
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