*SEASONAL* Resort Bell Attendant - JW Marriott San Antonio Hill Country Resort & Spa
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What you'll do
- Providing exceptional hospitality services to guests in an attentive, friendly and efficient manner
- Assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions and uses salutation of the day to welcome guests
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Conducts thorough room presentations for guests and assists guests with room changes when needed
- Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and all other inquiries
- Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area
What they're looking for
- High school diploma or general education degree (GED)
- Must complete the Wheelchair Safety Training course provided by Towne Park
- One to three months related experience and/or training
- Must be able to read and write standard English language
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Towne
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.
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Job Details
Seasonal roles are not eligible for benefits outlined below:
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10 per hour.
Work Schedule: The work schedule for this position is dependent upon resort business volumes which will be discussed during the interview. Standard Shift Times can range from 7:00am - 3:00pm, 1:00pm - 9:00pm, 3:00pm - 11:00pm, 5:00pm - 2:00am.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
SUMMARY
The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.
- Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
- Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
- Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
- Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
- Completes all tasks in a timely manner as instructed by the Account Manager
Education:
- High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
- Must complete the Wheelchair Safety Training course provided by Towne Park
Work Experience:
- One to three months related experience and/or training
Knowledge:
- Knowledge of principles and processes for providing customer and personal services.
Skills:
- Must be able to read and write standard English language
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
Company
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