Secure AV / SIPRNet Support Engineer
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About this role
**CONTINGENT UPON AWARD**
Overview:
Position Title: Secure AV / SIPRNet Support Engineer
Security Clearance: Active Secret or Higher
Location: Alexandria, VA
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Summary:
C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment.
The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills.
The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms.
Key Responsibilities:
- Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users.
- Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems.
- Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints.
- Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services.
- Provide direct technical assistance to users experiencing secure conferencing or AV-related issues.
- Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required.
- Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems.
- Apply approved operating system updates, firmware/software updates, security patches, and configuration changes.
- Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs).
- Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints.
- Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements.
- Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact.
- Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment.
- Maintain required technical documentation, configuration records, procedures, and status information.
- Participate in technical and progress meetings and assist in resolving emerging technical issues.
- Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures.
Minimum Qualifications:
- U.S. citizenship.
- Active U.S. Government Secret security clearance or higher.
- Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment.
- Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware/software.
- Experience working within a SIPRNet or other classified network environment.
- Working knowledge of cybersecurity and Information Assurance requirements applicable to Government information systems.
- Experience applying or supporting DISA STIG/SRG compliance, security patching, software/firmware updates, vulnerability remediation, and configuration management.
- Ability to troubleshoot both hardware and software components of enterprise AV/VTC systems.
- Strong understanding of IP-based communications and basic network troubleshooting concepts.
- Ability to interact directly with Government end users and provide professional technical support.
- Ability to document technical issues, configurations, maintenance actions, and resolutions.
- Ability to obtain and maintain a Common Access Card (CAC) and Government network access.
- Ability to maintain eligibility for access to classified systems and facilities throughout employment.
Preferred Qualifications:
- Previous experience supporting SIPRNet AV/VTC endpoints.
- Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another Federal agency.
- Experience with Microsoft Teams and Microsoft Teams Rooms.
- Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies.
- Familiarity with DISA cybersecurity requirements and secure endpoint hardening.
- Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations.
- Experience supporting remote configuration and administration of geographically dispersed AV/VTC endpoints.
- Experience maintaining enterprise equipment inventories and configuration baselines.
- Current DoD 8140/8570-aligned cybersecurity certification, such as Security+, is desirable where applicable to assigned system access responsibilities.
Education:
- High School diploma or equivalent is required.
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