Security Dispatcher Associate

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for supporting the Security Department by monitoring communications, dispatching personnel, and coordinating responses to security incidents and service requests. Operates communication systems to relay accurate information between officers, leadership, and external agencies. Monitors CCTV systems for suspicious activity, maintains detailed incident logs, and assists with data entry and reporting. Ensures compliance with departmental policies while maintaining situational awareness to promote a safe and secure environment.

Essential Functions

• Monitors and operates communication systems to dispatch security officers and relay information in a timely and accurate manner.

• Communicates effectively with field officers to coordinate responses to incidents, alarms, and service calls.

• Monitors CCTV and access control systems for suspicious activity and reports findings to leadership for follow-up.

• Documents and maintains detailed records of incidents, calls for service, and officer activity in the dispatch system.

• Manages fleet maintenance software and coordinates with vehicle service vendors for scheduling and repairs.

• Tracks and maintains records related to driver’s license background checks, reporting any violations or concerns to designated leadership.

• Provides administrative support for security operations, including data entry, recordkeeping, and report preparation.

• Assists in coordinating communication during emergencies by following established security protocols.

• Ensures confidentiality and compliance with departmental procedures and applicable regulations.

• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

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Experience Requirement

2-3 years of experience in a healthcare, clinical setting, or a relevant area

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 1. Never

L. Loud noises: 2. Occasional (< 10% of the time)

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 2. Occasional (< 10% of the time)

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional standing or walking with objects weighing up to 25 pounds or lifting, pushing, and/or pulling objects up to 50 pounds. Also involves some occasional exposure to loud noises and interaction with combative or violent people.

Department:

Shift:

Flex (United States of America)

Time Type:

Full time

Address:

2201 Lexington Avenue

City, State:

Ashland, Kentucky