Security Dispatcher / Scheduler
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What you'll do
- Receive and prioritize emergency and non-emergency calls from current and prospect customers, current employees and from the public.
- Gather and record accurate information from callers by telephone, email and two way radio communication.
- Dispatch appropriate personnel or resources to incidents or service requests to include police, fire and supervisors.
- Monitor and track the status of ongoing incidents or service requests
- Coordinate communication between field units, supervisors, customers and other entities
- Provide clear and concise instructions to callers or field units as needed
- Maintain accurate records of all calls and actions taken
- Follow established protocols and procedures for handling different types of incidents
What they're looking for
- Must have AZ Guard Card
- Strong communication skills, both verbal and written
- Ability to remain calm and composed in high-pressure situations
- Excellent problem-solving and decision-making abilities
- Proficient in using computer systems, two way radio and dispatch software
- Knowledge of conflict management techniques
- Experience in report writing and documentation
- Familiarity with loss prevention strategies
Nice to have
- Previous experience as a dispatcher or in a similar role is preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Security Dispatcher
Responsibilities:
- Receive and prioritize emergency and non-emergency calls from current and prospect customers, current employees and from the public.
- Gather and record accurate information from callers by telephone, email and two way radio communication.
- Dispatch appropriate personnel or resources to incidents or service requests to include police, fire and supervisors.
- Monitor and track the status of ongoing incidents or service requests
- Coordinate communication between field units, supervisors, customers and other entities
- Provide clear and concise instructions to callers or field units as needed
- Maintain accurate records of all calls and actions taken
- Follow established protocols and procedures for handling different types of incidents
Experience:
- Previous experience as a dispatcher or in a similar role is preferred
- Strong communication skills, both verbal and written
- Ability to remain calm and composed in high-pressure situations
- Excellent problem-solving and decision-making abilities
- Proficient in using computer systems, two way radio and dispatch software
- Knowledge of conflict management techniques
- Experience in report writing and documentation
- Familiarity with loss prevention strategies
- Must have AZ Guard Card
We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you have the necessary skills and experience, we invite you to apply for the position of Security Dispatcher.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- 10 hour shift
- 12 hour shift
- Holidays
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Shift availability:
- Night Shift (Preferred)
Ability to Commute:
- Phoenix, AZ 85021 (Required)
Work Location: In person
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.