Security Guest Safety Ambassador

We are seeking several highly experienced Guest Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.

A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a full-time contract, with several rotations available.

What We Offer:

Competitive rate of pay
Full and ongoing training with a view for career development.
Modern and bespoke company uniform provided.
Immediate access to our Employee Assistance Programme.
Employee App, allowing access to the latest company announcements.
Croma Vigilant Reward and Recognition scheme. Each month, an employee is selected to receive a £100 voucher of their choice, along with a Certificate of Excellence.

Key Responsibilities

Always deliver a 5 – star guest experience
Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
Carry out regular patrols as and when required
Anticipate and action client requirements/requests in a professional manner
Always provide a consistently professional service
Issue visitor passes using the agreed sign in and out policies and procedures
Ensure all fire exits are kept clear. Health & Safety issues are reported
Ability and foresight to create a safe environment for all guests and visitors
Always maintain a high-security awareness
CCTV interaction where required
Complete a full detailed handover at the end of each shift

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
Holds a true passion for high standards of customer service delivery
Ability to provide a 5-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Ability to work independently with confidence, using own initiative as required
Confidence and common sense to access and utilize expert resources when making decisions
Always maintain and practice a high degree of confidentiality.
Have an acute sense of security awareness
Valid SIA license essential
5 years of verifiable work history
First Aid training would be an advantage

About us:
Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.