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Jobs / Customer Service Team Lead in United Kingdom
23 days ago
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Msssecurity·23 days ago
23 days ago

Security Supervisor

New South Wales, United KingdomMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • incident management
  • communication
  • problem-solving

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About this role

About the Company 

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Location: Ultimo, Sydney NSW
Salary: $96,000 + Superannuation
Hours: Monday to Friday, 8:00am – 6:00pm (50 hours per week)

 

MSS Security is seeking an experienced and motivated Security Supervisor to lead our team at a prestigious ABC client site in Ultimo, just minutes from Sydney CBD. With excellent access to public transport, comprehensive training, and ongoing learning and development opportunities, this is an excellent opportunity for an experienced security professional looking to further their leadership career.

 

About the Role

As the Security Supervisor, you will lead a team of approximately 15 Security Officers, ensuring the delivery of a professional, safe, and customer-focused security service. Working closely with both the client and MSS management, you will oversee daily operations, support your team, and maintain the highest standards of service delivery.

 

Key Responsibilities

  • Lead, supervise, mentor, and support a team of approximately 25 Security Officers locally and nationally.

  • Oversee daily security operations and ensure adequate staffing levels.

  • Oversee a National Control Room operations 

  • Maintain compliance with site procedures, policies, and statutory requirements.

  • Respond promptly and professionally to incidents and emergencies.

  • Conduct patrols, inspections, and quality assurance checks.

  • Complete incident reports to up-brief management and maintain accurate operational records.

  • Build and maintain strong working relationships with the client and internal stakeholders.

  • Promote a positive team culture focused on professionalism, continuous improvement and safety.

About You

To be successful in this role, you will have:

  • Previous experience in a Security Supervisor or similar leadership position.

  • A current NSW Security Licence.

  • Proven ability to lead, motivate, and develop security teams.

  • Excellent communication, organisation, and problem-solving skills.

  • Confidence managing operational incidents while remaining calm and professional.

  • Strong computer literacy and report-writing skills.

  • A commitment to delivering outstanding customer service.

Why Join MSS Security?

  • Competitive salary of $96,000 + Superannuation.

  • Stable Monday to Friday roster (8:00am – 6:00pm), offering work-life balance.

  • Convenient Ultimo location with excellent access to public transport.

  • Comprehensive onboarding and ongoing training provided.

  • Genuine learning and career development opportunities within one of Australia's leading security providers.

  • Supportive leadership and opportunities for future career progression.

  • While onsite parking is not currently available, parking options are being explored for the future.

If you're an experienced Security Supervisor looking to lead a high-performing team at a prestigious client site and continue growing your career with MSS Security, we'd love to hear from you.

Apply today and join the MSS Security team.

Master licence – 408742075

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

  • be certified by the Workplace Gender Equality Agency,

  • be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

 

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

Company

Msssecurity
New South Wales, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Msssecurity's careers site·first seen 26 Jul 2026·last verified 8 Sept 2026·How we source jobs

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