Senior Account Manager
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What you'll do
- Manage wholesale customer accounts within the UK Wholesale team.
- Ensure an exceptional and consistent end-to-end experience for wholesale customers.
- Collaborate with the UK Sales Manager and Head of Wholesale.
- Engage in frequent national travel.
- Maintain self-management and self-motivation in a field-based role.
What they're looking for
- At least 5 years’ experience in the specialty coffee industry as an Account Manager or similar position
- Sound knowledge of coffee and a hunger to learn more.
- Excellent verbal and written communication skills, including a high level of attention to detail.
- Admin whiz, problem-solver, spreadsheet-lover!
- Ability to build relationships with colleagues and customers.
- Above all, an unwavering commitment to customer service and hospitality.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
JOIN THE ULTIMATE COFFEE HOSTS
At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order.
We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers.
Hospitality is our DNA. We are the Ultimate Coffee Hosts.
THE OPPORTUNITY
We're looking for an experienced, driven and eager Account Manager to join our UK Wholesale team.
You will be excited about people, sales, speciality coffee and hospitality; and committed to ensuring an exceptional and consistent end-to-end experience for our wholesale customers.
You will be full supported by the UK Sales Manager and Head of Wholesale, but equally self-motivated and great at self-management.
The role is London-based but will require frequent travel nationally.
WHAT’S IN IT FOR YOU?
- Free Coffee (obviously)
- Half Price restaurant and Café discount
- Competitive Wage
- Free Gym Membership*
- Cycle to Work Scheme*
- 6 weeks fully paid parental leave, for both Ozone employed parents
- Flexible Working Opportunities*
WHAT EVERY OZONE EMPLOYEE CAN EXPECT
// BE PART OF AN EVOLVING COFFEE JOURNEY
Every person at Ozone plays a defining role in enhancing the coffee world for everyone.
// MEET LIKE MINDED PEOPLE
Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff.
// BELONG AND THRIVE
We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.
// WORK FOR A BRAND THAT DOES GOOD
We want to make our employees proud. Through the relationships we build and the progressive actions we
take – Our B-Corp status is just the start.
Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a
supportive atmosphere for professional development.
If you want to experience true hospitality as a person within it.
JOIN THE ULTIMATE COFFEE HOSTS
ABOUT YOU:
- At least 5 years’ experience in the specialty coffee industry as an Account Manager or similar position
- Sound knowledge of coffee and a hunger to learn more.
- Excellent verbal and written communication skills, including a high level of attention to detail.
- Admin whiz, problem-solver, spreadsheet-lover!
- Ability to build relationships with colleagues and customers.
- Above all, an unwavering commitment to customer service and hospitality.
Full details of the role are available on application
Company
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