DHL·4 months ago
4 months ago
Senior Architect
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About this role
Your IT Future, Delivered. Senior Architect (CCaaS, Genesys Cloud). With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuousl...
Skills
- genesys cloud cx
- ccaas architecture
- contact center architecture
- omnichannel communication flows
- workforce management
- conversational design
- genesys cloud ai
- contact center ai
- ai-driven automation
- cloud integration patterns
- api-driven architecture
- security considerations
- stakeholder engagement
- leadership skills
- strategic thinking
- analytical skills
- appfoundry integration
- agile product and engineering
- mentoring
Company
DHL
Chennai, India
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