Infollion Research Services·Consulting·1 month ago
1 month ago
Senior Associate Client Engagement - Middle East
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About this role
Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 140k experts, with a presence across most industries
Key Role & Responsibilities: What You’ll Do as SRA Client Engagement
• Match the Right Experts to the Right Projects: Quickly analyze client requests and identify the best-fit experts to support their research needs.
• Dive into Industry Insights: Stay updated on your clients’ industries by reading and researching relevant information to understand their challenges and opportunities.
• Be the Bridge Between Clients and Experts: Develop seamless workflows for communication, time tracking, and monthly reporting to ensure smooth project execution.
• Build Strong Client Relationships: Act as go to person for clients, build trusted relationships, understand evolving needs, and identify opportunities to deepen engagement and support future requirements.
• Client Outreach & Relationship Development: Conduct regular outreach to existing clients and proactively identify and engage with new POCs within client accounts to strengthen relationships, expand account coverage, and generate new business opportunities.
• Pipeline Management: Ensure there is always a steady stream of projects by anticipating client needs and being proactive in planning.
• Stay Ahead of the Game: Regularly read about industry trends and upcoming projects to anticipate client needs and build a pool of relevant experts in advance.
• Act as a Mentor to the Team: Guide and support associates working on expert engagement to help them grow and succeed.
• Deliver Excellence, Every Time: Meet deadlines while ensuring that every project is executed with precision and high standards.
• Client Outreach & Relationship Development: Conduct regular outreach to existing clients and proactively identify and engage with new POCs within client accounts to strengthen relationships, expand account coverage. Client farming role to generate new business opportunities
Qualifications & Required Skills:
- Bachelor's degree in Business, Finance, Operations, Engineering, or a related field. MBA will be preferred.
- 2-4 years’ experience in B2B client servicing, project management, Key account Management or similar client role. B2B sales experience will be an add on expertise, required for the role.
- Strong analytical and problem-solving abilities
- Advanced Excel and presentations skills.
- Passion for building relationships, understanding client needs, solving problems and result oriented.
- Proactive approach, with the ability to identify opportunities and translate client needs into relevant solutions.
- Strong organizational skills to keep track of multiple projects without missing a beat. Someone who can thrive fast paced environment and keep working with client & experts
Consulting
Company
Infollion Research ServicesConsulting
Delhi NCR, India
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