NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Ireland
7 days ago
Apply with autofill
Apply with autofill
MA
Matchtech·7 days ago
7 days ago

Senior Associate Director

IrelandFull-timeSenior · 10-15 years₹81L/yr · est.Customer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Matchtech

How you compare FREE

?
Your scoreYour score: not yet known
→
29
Top 10%Top 10%: 29 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Ireland.

Must-have skills for this role

  • leadership
  • stakeholder management
  • property access
  • infrastructure

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Set priorities and establish an effective operating rhythm for the regional team, allocating work and supporting a positive environment in which colleagues can perform and develop.
  • Lead the successful delivery of complex infrastructure assignments from mobilisation through to completion, resolving issues and coordinating appropriate technical resources.
  • Maintain senior-level relationships with clients, delivery organisations and project partners, providing clear and practical advice on property access, permissions and approvals.
  • Develop the regional pipeline through networking, bid support, account development and the introduction of complementary services.
  • Coach colleagues, share specialist knowledge and promote confident delegation across the wider practice.
  • Maintain strong control of project economics, including resource planning, forecasting, fee recovery, invoicing and outstanding payments.
  • Provide authoritative guidance when projects encounter complex land, stakeholder or approval challenges.

What they're looking for

  • Director-level leadership experience within rail, transport, infrastructure, property access, stakeholder management or a closely related discipline.
  • Practical understanding of property access, third-party permissions, community liaison or comparable services supporting major infrastructure delivery.
  • Experience leading relevant workstreams on substantial capital programmes, with accountability for people, outputs and client commitments.
  • A constructive leadership style, with the ability to build confidence, broaden capability and give colleagues clear ownership of their work.
  • Strong commercial awareness, including experience with resource plans, forecasts, fee recovery and account development.
  • Excellent communication skills, with the ability to present complex information to decision-makers, technical teams, project partners and other stakeholders.
  • Credibility within the infrastructure market, supported by strong relationship-building, networking and business development skills.
  • Sound judgement and the ability to simplify complex matters, identify workable improvements and provide balanced recommendations.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer


Our client is seeking a Senior Associate Director to lead property access, approvals and stakeholder coordination across major rail, transport, energy and essential-services programmes in Ireland or Northern Ireland. This permanent, full-time role will provide senior leadership across a regional portfolio, with responsibility for delivery quality, team development, client relationships and commercial performance.

Key Responsibilities:

  • Set priorities and establish an effective operating rhythm for the regional team, allocating work and supporting a positive environment in which colleagues can perform and develop.
  • Lead the successful delivery of complex infrastructure assignments from mobilisation through to completion, resolving issues and coordinating appropriate technical resources.
  • Maintain senior-level relationships with clients, delivery organisations and project partners, providing clear and practical advice on property access, permissions and approvals.
  • Develop the regional pipeline through networking, bid support, account development and the introduction of complementary services.
  • Coach colleagues, share specialist knowledge and promote confident delegation across the wider practice.
  • Maintain strong control of project economics, including resource planning, forecasting, fee recovery, invoicing and outstanding payments.
  • Provide authoritative guidance when projects encounter complex land, stakeholder or approval challenges.

Job Requirements:

  • Director-level leadership experience within rail, transport, infrastructure, property access, stakeholder management or a closely related discipline.
  • Practical understanding of property access, third-party permissions, community liaison or comparable services supporting major infrastructure delivery.
  • Experience leading relevant workstreams on substantial capital programmes, with accountability for people, outputs and client commitments.
  • A constructive leadership style, with the ability to build confidence, broaden capability and give colleagues clear ownership of their work.
  • Strong commercial awareness, including experience with resource plans, forecasts, fee recovery and account development.
  • Excellent communication skills, with the ability to present complex information to decision-makers, technical teams, project partners and other stakeholders.
  • Credibility within the infrastructure market, supported by strong relationship-building, networking and business development skills.
  • Sound judgement and the ability to simplify complex matters, identify workable improvements and provide balanced recommendations.

Benefits:

  • Permanent, full-time senior leadership opportunity.
  • Opportunity to shape a growing regional operation across Ireland and Northern Ireland.
  • Involvement in high-profile rail, transport and infrastructure programmes.
  • Scope to develop client relationships and influence future business growth.
  • Support for professional development, coaching and team capability building.


This is an excellent opportunity for an experienced infrastructure leader to influence regional growth, support major programmes and take accountability for the delivery of property access and approvals services. Apply now to progress a senior career with Our client.

Company

MA
Matchtech
Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Matchtech's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

Similar jobs

  • Director of Nursing- Women & Infants Center, Pediatrics- AHN Wexford at highmarkhealth15090, Ireland–match not yet calculated
  • Director, International Value & Access, Immunology at NovartisDublin (NOCC), Ireland–match not yet calculated
  • Client Service Manager at Northern TrustLimerick, Ireland–match not yet calculated
  • Senior Director, CEG EMEA Field Ops Lead at servicenowDublin, Ireland–match not yet calculated
  • Senior Vice President, Client Processing Manager at BNYDublin, Ireland–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Ireland
  • Customer Service Representative jobs in Ireland
  • Customer Service Team Lead jobs in Ireland
  • Customer Experience Specialist jobs in Ireland
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom