Senior Associate - Investor Services

Job Summary:

The Senior Associate - Investor Services will be responsible for the daily client servicing, recording and review of complex securities trading while meeting the very tight reporting deadlines and demanding obligations of Harmonic clients.  Responsibilities include cash management, review/execution of bank, custody and prime broker operating account documentation and responding to client requests for information. 

 
Essential Functions

General Responsibilities 

• Work independently on all aspects of investor services for a large number of hedge fund accounts with a high volume of transactions and inquiries
• Respond to requests and inquiries from portfolio managers and investors
• Perform Anti-Money laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures
• Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc) and client constitutive documents
• Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
• Review investors eligibility to invest in specific funds
• Manage relationships with new and existing investors
• Review incoming subscription funds, notify Fund Accountant of subscription money sent (received) and any pending monies
• Maintenance of member registers including responsibility for data integrity
• Review and file original documents received
• Update contact details and distribution lists for registered shareholders
• Check investor services inbox and fax queue and respond to queries
• Support client phone lines and e-mail communication
• Recording transaction IDs in SharePoint system to incoming faxed documents
• Attach all documents related to transactions in FM3
• Set-up wires for redemption payments

Reconciling Responsibilities

• Log all incoming subscription, redemption & transfer transactions in FM3
• Attach downloaded swift reports to transaction entries in FM3
• Add review to pending subscriptions, redemptions and transfers in FM3
• Follow up on any AML needed for subscription, redemption or transfer orders
• Submit transfer requests to client for approval
  

Managerial Responsibilities 

• Training of Investor Services personnel in all aspects of FM3 and compliance
• Conduct performance reviews for direct reports

Other Responsibilities 

• Download client contact information reports from PI Web and update information in our system on a regular basis
• Monitor PI web for any transfers and update FM3
  
• Other job functions as required

Job Qualifications

• Qualifications: A university or college graduate
• Experience: 2+ years of experience working in a similar role or combined role working with complex securities and derivative products
• Knowledge: Strong expertise and technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, some accounting, prime brokerage, financing and custody preferred

Technical Requirements

• Solid working knowledge of all Windows applications with excel to an advanced level
• Basic understanding of FM3 software and/or fund accounting applications

General Skills & Abilities Required

• Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback
• Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings
• Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement
• Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence
• Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives
• Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes
• Interpersonal and People-Focused Engagement: Thrives in collaborative and people-facing environments, building and maintaining positive relationships through approachable communication, teamwork, and a genuine interest in supporting others while fostering a team-oriented atmosphere that promotes collaboration and the achievement of shared objectives
• Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions

Terms

• Full-Time on-site Role
• Compensation commensurate with qualifications and experience