Senior Client Manager
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What you'll do
- Manage a portfolio of client accounts, building a deep understanding of each client’s business, challenges and opportunities.
- Act as a trusted partner to clients, clearly communicating Landor’s capabilities and identifying opportunities to grow existing relationships and support new business pursuits.
- Develop clear, compelling project proposals, scopes of work and presentations aligned with client needs.
- Collaborate with teams across Landor to deliver high-quality work on time, on budget and on scope, constructively addressing any work that is off brief or requires refinement.
- Lead regular client status calls, manage reporting and communicate findings and recommendations clearly across written, verbal and presentation formats.
- Ensure all client-facing correspondence, materials, proposals and presentations are accurate, relevant, high quality and reflective of Landor’s brand.
- Partner with resource management and Business or Client Directors to ensure projects are appropriately resourced and aligned with scope and budget.
- Work with Client Leaders to resolve pricing, payment and scope-management challenges.
- Partner with Finance to manage reporting, invoicing, debt collection, timesheets, budgets, forecasts and revenue.
- Maintain accurate archives of key client deliverables, credentials and case studies.
What they're looking for
- Experience in a similar role within a brand consultancy, advertising agency , business consultancy or similar
- Comfortable managing stakeholders at varying levels up to brand manager level
- Excellent project management and relationship building skills, but respectful of and comfortable with ambiguity and changing priorities
- Strategic thinker – confident when inputting into strategic creative work, through the lens of the client’s brief, enabling them to input and recommend clear next steps and actions
- Appetite for understanding the Landor offer, for new information, new business and new ideas
- Financially savvy – can articulate and understand financial goals for the business and for team members
- Capable of motivating and encouraging junior team members
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Landor is looking for a Senior Client Manager to join our London studio. Could this be you?
We are Landor, part of WPP
World-leading brand experts,
underpinned by the most expansive strategic & creative capabilities in our category.
We make brands more valuable and less vulnerable.
We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes.
Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
What you’ll do
- Manage a portfolio of client accounts, building a deep understanding of each client’s business, challenges and opportunities.
- Act as a trusted partner to clients, clearly communicating Landor’s capabilities and identifying opportunities to grow existing relationships and support new business pursuits.
- Develop clear, compelling project proposals, scopes of work and presentations aligned with client needs.
- Collaborate with teams across Landor to deliver high-quality work on time, on budget and on scope, constructively addressing any work that is off brief or requires refinement.
- Lead regular client status calls, manage reporting and communicate findings and recommendations clearly across written, verbal and presentation formats.
- Ensure all client-facing correspondence, materials, proposals and presentations are accurate, relevant, high quality and reflective of Landor’s brand.
- Partner with resource management and Business or Client Directors to ensure projects are appropriately resourced and aligned with scope and budget.
- Work with Client Leaders to resolve pricing, payment and scope-management challenges.
- Partner with Finance to manage reporting, invoicing, debt collection, timesheets, budgets, forecasts and revenue.
- Maintain accurate archives of key client deliverables, credentials and case studies.
What you’ll need
- Experience in a similar role within a brand consultancy, advertising agency , business consultancy or similar
- Comfortable managing stakeholders at varying levels up to brand manager level
- Excellent project management and relationship building skills, but respectful of and comfortable with ambiguity and changing priorities
- Strategic thinker – confident when inputting into strategic creative work, through the lens of the client’s brief, enabling them to input and recommend clear next steps and actions
- Appetite for understanding the Landor offer, for new information, new business and new ideas
- Financially savvy – can articulate and understand financial goals for the business and for team members
- Capable of motivating and encouraging junior team members
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.
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