Senior Client Operations Manager
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What you'll do
- Manage and enhance the client relationship(s), maintaining an overview of project delivery across all projects for their client(s) from an operational & financial perspective, throughout the lifecycle of each project.
- Communicate with Project teams, Senior Project Managers or Team/Program Leads and Business Development to ensure excellent delivery to customers and consistency within programs, including implementation of best practices and driving client specific performance improvement projects.
- Work with client to develop appropriate Governance structure and cadence to present the status of the portfolio health of the account.
- Establish a close working relationship with the IQVIA project team, Business Development, Operational teams and appropriate CRO counterpart to ensure consistent, quality, global delivery of all studies.
- Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with portfolio health of the client relationship.
- Participate in client meetings including bid defense, capabilities and audits as needed.
- Regularly review with internal team members for QLAB global project team and Business Development.
- Ensure client standards are defined, communicated, trained, and proactively manage and communicate changes to client standards and/or client requirements.
- Track and manage performance metrics and/or service level agreements and manage process improvement to ensure excellent service commitment to delivery.
What they're looking for
- 7 years of clinical or research industry experience, including 5 years project management experience preferred.
- Excellent organizational, analytical and problem-solving skills
- Knowledge of company operations and all project services job functions globally. Knowledge of “assigned” customer(s) expectations, requirements and needs
- Ability to communicate clearly and regularly internally across departments and regions and as well as externally with global client teams
Nice to have
- Bachelor’s degree in Life Sciences and/or related field preferred Equivalent combinations of education, training, and experience may be considered.
- Other Equivalent combination of education, training and experience may be accepted in lieu of degree.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sr Client Operations Manager
IQVIA Laboratories
Home-based, office-based, hybrid options available
IQVIA Laboratories is a global leader in drug discovery and development, offering comprehensive central and specialty biomarker services. Our expertise includes genomics, immunoassays, flow cytometry, anatomic pathology, precision medicine, vaccine assays, ADME, and bioanalytical services. We also specialize in antibody and biomarker discovery and decentralized clinical trial solutions. Committed to scientific rigor and operational excellence, we support all phases of drug development, ensuring high data integrity and accelerating transformative therapies.
Join us on our exciting journey!
Job Overview:
Manage and enhance the client relationship(s), maintaining an overview of project delivery across all projects for their client(s) from an operational & financial perspective, throughout the lifecycle of each project.
Communicate with Project teams, Senior Project Managers or Team/Program Leads and Business Development to ensure excellent delivery to customers and consistency within programs, including implementation of best practices and driving client specific performance improvement projects.
Work with client to develop appropriate Governance structure and cadence to present the status of the portfolio health of the account.
Establish a close working relationship with the IQVIA project team, Business Development, Operational teams and appropriate CRO counterpart to ensure consistent, quality, global delivery of all studies. Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with portfolio health of the client relationship.
Participate in client meetings including bid defense, capabilities and audits as needed. Regularly review with internal team members for QLAB global project team and Business Development.
Ensure client standards are defined, communicated, trained, and proactively manage and communicate changes to client standards and/or client requirements.
Track and manage performance metrics and/or service level agreements and manage process improvement to ensure excellent service commitment to delivery.
Requirements:
- Bachelor’s degree in Life Sciences and/or related field preferred Equivalent combinations of education, training, and experience may be considered.
- Other Equivalent combination of education, training and experience may be accepted in lieu of degree.
- 7 years of clinical or research industry experience, including 5 years project management experience preferred.
- Excellent organizational, analytical and problem-solving skills
- Knowledge of company operations and all project services job functions globally. Knowledge of “assigned” customer(s) expectations, requirements and needs
- Ability to communicate clearly and regularly internally across departments and regions and as well as externally with global client teams
Join IQVIA to see where your skills can take you
- Global exposure
- Variety of therapeutic areas
- Collaborative and supportive team environment
- Access to cutting-edge and innovative, in-house technology
- Excellent career development and progression opportunities
- Work-Life Balance, with a strong focus on a positive well-being.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Company
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