Senior Client Success Manager
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What you'll do
- Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
- Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
- Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
- Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.
- Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
- Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
- Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks.
- Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables.
- Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
- Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions.
- Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities.
- Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams.
What they're looking for
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
- 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
- Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization.
- Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment.
- Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations.
- Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
- Exceptional written, verbal, presentation, and business communication skills.
Nice to have
- Experience working within a cross-functional environment that includes Sales, Operations, Creative, Analytics, and Product teams.
- Ability to interpret campaign performance and identify opportunities for optimization and growth.
- A proactive, client-first mindset with a passion for delivering measurable business results.
- Experience presenting to executive-level stakeholders.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
OVERVIEW
We are seeking a highly motivated and results-driven Senior Client Success Manager who is passionate about building strategic client partnerships and delivering exceptional results. This individual will serve as a trusted advisor to clients while acting as the operational lead across assigned accounts. The Senior CSM will be responsible for driving client success, overseeing campaign execution, identifying growth opportunities, and ensuring alignment between client objectives and Zeta's solutions.
The ideal candidate combines strategic thinking, strong project management capabilities, and outstanding relationship-building skills to deliver measurable business outcomes and foster long-term client partnerships.
Key Responsibilities
Client Strategy & Growth
- Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
- Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
- Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
- Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.
Campaign & Project Management
- Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
- Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
- Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks.
- Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables.
Client Communication & Account Leadership
- Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
- Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions.
- Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities.
- Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams.
Qualifications & Experience
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
- 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
- Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization.
- Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment.
- Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations.
- Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
- Exceptional written, verbal, presentation, and business communication skills.
Preferred Attributes
- Experience working within a cross-functional environment that includes Sales, Operations, Creative, Analytics, and Product teams.
- Ability to interpret campaign performance and identify opportunities for optimization and growth.
- A proactive, client-first mindset with a passion for delivering measurable business results.
- Experience presenting to executive-level stakeholders.
Additional Requirements
- Willingness to travel as needed to support client meetings, business reviews, and company events.
This role offers the opportunity to become a strategic advisor to some of Zeta's most important clients while driving growth, innovation, and client success across a dynamic and rapidly evolving digital marketing landscape.
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $80,000.00 - $100,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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