Senior Consultant, Account Services Management - Springfield, Ohio
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What you'll do
- Lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook
- Orchestrate activities across a complex AI server pipeline
- Manage high-value deals
- Ensure seamless end-to-end operations for both customers and internal stakeholders
- Answer questions about the installation, operation, configuration, customization and use of Dell Technologies products
- Provide remote diagnostic technical support for critical matters
- Analyze product issues, identify the cause, recommend a solution and document the problem
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Springfield, Ohio.
What you’ll achieve
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Company
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