IAG·4 days ago
4 days ago
Senior Contact Centre Engineer
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What you'll do
- Lead the engineering and migration of enterprise contact centre platforms
- Drive innovation and operational excellence
- Collaborate with cross-functional teams
- Mentor engineering talent
What they're looking for
- Significant experience with enterprise contact centre technologies
- Strong technical expertise
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a Senior Contact Centre Engineer to lead the engineering and migration of enterprise contact centre platforms, driving innovation and operational excellence. You will collaborate with cross-functional teams and mentor engineering talent. Ideal candidates have significant experience with enterprise contact centre technologies and strong technical expertise.
Skills
- nice cxone
- contact centre engineering
- cisco ucce
- cloud platform migration
- service configuration
- operational support
- automation
- problem solving
- troubleshooting
- mentoring engineers
- stakeholder management
- genesys
- avaya
- ai-enabled customer experience
- continuous improvement
- integrations
- analytics
- intelligent automation
Company
IAG
Sydney, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.