Senior Content Strategist, AI Learning & Knowledge Enablement
Sign up free to see how well your resume matches this role.
What you'll do
- Determine whether a performance gap requires a course, in-the-flow support, a knowledge solution, or no build at all.
- Establish standards, templates, and quality gates that enable contributors, subject matter experts, contractors, and AI-assisted authors to produce high-quality content.
- Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
- Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
- Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
- Govern AI-assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
- Evaluate new learning and content tools, lead proof-of-concept efforts, and recommend investments when existing platforms do not meet business needs.
- Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
- Identify opportunities to automate the team’s workflows and lead implementation of resulting efficiency improvements.
- Design scenario-based and in-the-flow practice experiences when they provide greater value than passive course content.
- Use performance signals and governed knowledge to set priorities and continuously improve solutions.
What they're looking for
- Applied knowledge of adult learning theory and its use in determining what solution to build.
- Hands-on instructional design and course development experience.
- Sound judgment in evaluating content quality, prioritization, and business value.
- Systems thinking, with the ability to anticipate how content, tooling, and process decisions affect adjacent teams.
- Ability to execute clearly defined work and independently bring ambiguous requests to a focused solution.
- Experience organizing and maintaining content in systems such as GitHub and Confluence.
- Solid project management skills, including intake, triage, delegation, and plan maintenance.
- Experience evaluating content for AI readiness, including accuracy, source traceability, and machine usability.
- Ability to identify practical opportunities to use AI and automation to improve team workflows.
- Proficient stakeholder management, prioritization, negotiation, de-escalation, and leadership communication skills.
- Experience setting standards for others while continuing to contribute directly to deliverables.
Nice to have
- Experience designing in-the-flow performance support using digital adoption or learning platforms.
- Experience evaluating or piloting learning and content tools outside an existing platform stack.
- Experience creating content for the travel industry, particularly flights or lodging.
- Working knowledge of technical writing and AI-enabled content maintenance.
- Experience designing conversations or scenarios for AI-simulated practice environments.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Introduction to the Team
The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company.
Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.
The AI Learning & Knowledge Enablement team helps frontline employees learn, access performance support, and apply knowledge effectively. We combine learning strategy, content design, knowledge operations, technology, and responsible AI practices to create scalable solutions that improve performance across Expedia Group.
Key Responsibilities
In this role, you will:
Determine whether a performance gap requires a course, in-the-flow support, a knowledge solution, or no build at all.
Establish standards, templates, and quality gates that enable contributors, subject matter experts, contractors, and AI-assisted authors to produce high-quality content.
Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
Govern AI-assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
Evaluate new learning and content tools, lead proof-of-concept efforts, and recommend investments when existing platforms do not meet business needs.
Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
Identify opportunities to automate the team’s workflows and lead implementation of resulting efficiency improvements.
Design scenario-based and in-the-flow practice experiences when they provide greater value than passive course content.
Use performance signals and governed knowledge to set priorities and continuously improve solutions.
Experience and Qualifications
Required
Applied knowledge of adult learning theory and its use in determining what solution to build.
Hands-on instructional design and course development experience.
Sound judgment in evaluating content quality, prioritization, and business value.
Systems thinking, with the ability to anticipate how content, tooling, and process decisions affect adjacent teams.
Ability to execute clearly defined work and independently bring ambiguous requests to a focused solution.
Experience organizing and maintaining content in systems such as GitHub and Confluence.
Solid project management skills, including intake, triage, delegation, and plan maintenance.
Experience evaluating content for AI readiness, including accuracy, source traceability, and machine usability.
Ability to identify practical opportunities to use AI and automation to improve team workflows.
Proficient stakeholder management, prioritization, negotiation, de-escalation, and leadership communication skills.
Experience setting standards for others while continuing to contribute directly to deliverables.
Preferred
Experience designing in-the-flow performance support using digital adoption or learning platforms.
Experience evaluating or piloting learning and content tools outside an existing platform stack.
Experience creating content for the travel industry, particularly flights or lodging.
Working knowledge of technical writing and AI-enabled content maintenance.
Experience designing conversations or scenarios for AI-simulated practice environments.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Company
Company facts come from this company's own listings. We only show what the postings themselves carry.