Senior Customer Service Claims Specialist (Dutch Speaker)

Senior Claims Specialist (Dutch Speaker)

Location: Amsterdam | Hybrid Working – 2 days office, 3 days home
 

Overview of Position

As a Senior Claims Specialist, you will play an important role within our Dutch Claims team. Alongside handling insurance claims and supporting customers, you will act as a key support to the Team Lead and help ensure the smooth day-to-day running of the operation.

You will support colleagues with escalations, complaints and fraud cases, help onboard and train new team members, and contribute to maintaining service levels and quality standards across the team.
 

What You’ll Do

• Assess and resolve insurance claims.
• Support with administrative activities and email management.
• Support the planning of the team's work schedule.
• Act as a subject matter expert for complex claims and policy interpretation.
• Take ownership of escalated complaints, fraud investigations, and complex cases.
• Conduct quality reviews and provide guidance and feedback to colleagues.
• Assist with the onboarding and training of new starters.
• Work closely with the Team Lead to support daily operations, service levels, quality standards, and continuous improvements.
   

What You’ll Bring

• Fluent Dutch speaker with good English communication skills.
• Excellent verbal, written, and listening skills.
• Good computer skills, including data entry, website navigation, and other software.
• Experience supporting team performance, monitoring quality and guiding colleagues within a customer service environment.
• Strong organisational skills and the ability to prioritise tasks.
• Comfortable handling escalated customer situations and complex cases.
   

What We Offer

• Competitive base salary of €2,800 - €3,200 gross per month, plus holiday allowance paid in 12 monthly payments.
• Flexible hybrid working after training: 3 days from home and 2 days in our Amsterdam office.
• Performance-related bonus.
• Monthly wellbeing allowance of €45 net.
• Transportation and working from home allowance.
• 28 days of holiday, plus wellbeing and employee support programmes.
• Premium-free pension plan.
• €50 net birthday gift.
• Comprehensive training programme to help you build confidence and expertise.
• Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles.

We look forward to receiving your application
 

#LI-Hybrid

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Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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