Senior Customer Service Manager-Loan Centre
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What you'll do
- Deliver prompt, high-quality customer support
- Own and resolve customer issues end-to-end
- Engage across digital and voice platforms
- Improve service processes and customer experience
- Collaborate with teams to close complaints quickly
What they're looking for
- Education: Graduate (any discipline)
- Experience: 2+ years in customer service
- Skills: Communication, empathy, problem-solving, multitasking
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine.
Key Responsibilities
Deliver prompt, high-quality customer support
Own and resolve customer issues end-to-end
Engage across digital and voice platforms
Improve service processes and customer experience
Collaborate with teams to close complaints quickly
What We’re Looking For
Education: Graduate (any discipline)
Experience: 2+ years in customer service
Skills: Communication, empathy, problem-solving, multitasking
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.