Arting Digital·3 days ago
3 days ago
Senior Customer Success Manager
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What you'll do
- Build strong customer relationships to drive retention, loyalty, and growth.
- Act as a trusted advisor, understanding customer goals and providing strategic guidance.
- Own customer engagement, adoption, and account strategy throughout the customer lifecycle.
- Develop and present quarterly business reviews with relevant performance scorecards.
- Monitor account health, product usage, and customer satisfaction.
- Partner with Sales to drive account growth and retention.
- Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.
- Collaborate with cross-functional teams to achieve customer and business objectives.
What they're looking for
- 7+ years of experience in SaaS, including team management experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Advanced proficiency in MS Excel and PowerPoint.
- Basic understanding of software integrations.
- Ability to work effectively under pressure in a fast-paced startup environment.
Nice to have
- Experience in client handling and account management.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position title:Senior Customer Success Manager Experience: 7+ years Location: Noida Mode: Hybrid Notice period: Immediate joiner -15 Days Key Skills Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication Key Responsibilities Build strong customer relationships to drive retention, loyalty, and growth. Act as a trusted advisor, understanding customer goals and providing strategic guidance. Own customer engagement, adoption, and account strategy throughout the customer lifecycle. Develop and present quarterly business reviews with relevant performance scorecards. Monitor account health, product usage, and customer satisfaction. Partner with Sales to drive account growth and retention. Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams. Collaborate with cross-functional teams to achieve customer and business objectives. Required Qualifications 7+ years of experience in SaaS, including team management experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Advanced proficiency in MS Excel and PowerPoint. Basic understanding of software integrations. Ability to work effectively under pressure in a fast-paced startup environment. Preferred Experience in client handling and account management.
Company
Arting Digital
Delhi NCR, India
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