Thales·6 days ago
6 days ago
Senior Customer Success Manager
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What you'll do
- Lead a portfolio of strategic enterprise customers in the ASEAN region
- Drive adoption, retention, and growth
- Manage executive relationships
- Collaborate with cross-functional teams
What they're looking for
- Experience in customer success within technology or consulting sectors
- Strong commercial acumen
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join us as a Senior Customer Success Manager to lead a portfolio of strategic enterprise customers in the ASEAN region. Drive adoption, retention, and growth by managing executive relationships and collaborating with cross-functional teams. Ideal for experienced professionals with strong commercial acumen and expertise in customer success within technology or consulting sectors.
Skills
- customer success management
- strategic account management
- enterprise software
- cybersecurity
- salesforce
- planhat
- stakeholder management
- executive communication
- risk management
- renewal management
- customer retention
- customer adoption
- business outcome measurement
- customer escalation management
- cross-functional team leadership
- customer health monitoring
- mentoring
- saas
- customer success planning
- outcome-based success frameworks
- customer portfolio management
- security stakeholder management
- arr-based portfolio management
Company
Thales
038989, Singapore
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