Chewy·11 days ago
11 days ago
Senior Customer Support Specialist
Sign up free to see how well your resume matches this role.
What you'll do
- Provide expert support and solutions across Chewy Vet Care, ensuring high-quality service for veterinary team members
- Manage multiple ticket streams
- Troubleshoot issues
- Collaborate with cross-functional teams
What they're looking for
- Strong technical acumen
- Experience in customer or technical support
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a Senior Customer Support Specialist to provide expert support and solutions across Chewy Vet Care, ensuring high-quality service for veterinary team members. You will manage multiple ticket streams, troubleshoot issues, and collaborate with cross-functional teams. Ideal candidates have strong technical acumen and experience in customer or technical support.
Skills
- technical support
- customer support
- crm tools
- servicenow
- ticketing systems
- bug triage
- qa testing
- veterinary product knowledge
- logrocket
- microsoft office
- cross-functional collaboration
- process improvement
- virtual customer service
- veterinary industry knowledge
- product management
- stakeholder management
- written communication
- verbal communication
Company
Chewy
Plantation, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.