Senior Digital Experience Research Analyst
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What you'll do
- Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams
- Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews
- Analyze behavioral data and user feedback to uncover insights, friction points, and opportunities that shape product and design decisions
- Define and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentations
- Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagement
- Craft data stories that pair quantitative evidence with user voices, setting the bar for how insight is visualized and presented
- Build and maintain scalable research documentation and insight repositories so findings stay accessible and reusable across teams
What they're looking for
- Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field
- Proven experience defining and leading research strategy and programs
- Strong expertise in qualitative and quantitative research methodologies
- Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing
- Demonstrated data storytelling ability, with examples of readouts that changed a decision
- Strong understanding of user-centered design principles and familiarity with accessibility standards
- Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization
Nice to have
- Experience with large-scale websites or digital platforms, particularly business-to-business
- Experience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and Hotjar
- Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting
- Experience building a research practice or insight repository from the ground up
- Comfort operating in a fast-paced, global environment with multiple competing priorities
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Veeam is looking for a Senior Digital Experience Research Analyst to shape how millions of technology decision-makers experience us online. Sitting at the intersection of research, analytics, and digital strategy, you will own the full research lifecycle, from early discovery and user interviews through experimentation, measurement, and optimization, building the evidence base behind decisions across our global web presence. This is a role about bringing data to life: turning behavioral signals, test results, and user voices into narratives that move executives to act. You will work with significant autonomy, influence strategy at the executive level, and partner across marketing, corporate technology, and creative services to make sure every digital experience is built on insight rather than assumption.
What You’ll Do
- Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams
- Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews
- Analyze behavioral data and user feedback to uncover insights, friction points, and opportunities that shape product and design decisions
- Define and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentations
- Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagement
- Craft data stories that pair quantitative evidence with user voices, setting the bar for how insight is visualized and presented
- Build and maintain scalable research documentation and insight repositories so findings stay accessible and reusable across teams
Technologies You’ll Work With
- Adobe Analytics and Customer Journey Analytics
- Adobe Target for personalization and testing
- UserTesting for qualitative research
- Microsoft Clarity for scroll maps, heatmaps, and session recordings
- Survey and interview tools
What You’ll Bring
- Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field
- Proven experience defining and leading research strategy and programs
- Strong expertise in qualitative and quantitative research methodologies
- Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing
- Demonstrated data storytelling ability, with examples of readouts that changed a decision
- Strong understanding of user-centered design principles and familiarity with accessibility standards
- Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization
Bonus Skills
- Experience with large-scale websites or digital platforms, particularly business-to-business
- Experience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and Hotjar
- Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting
- Experience building a research practice or insight repository from the ground up
- Comfort operating in a fast-paced, global environment with multiple competing priorities
What you'll get
- Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Company
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