NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Canada
24 days ago
Apply with autofill
Apply with autofill
CAE·Manufacturing·24 days ago
24 days ago

Senior Director, Finance Transformation

Montreal (St. Laurent), CanadaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at CAE

How you compare FREE

?
Your scoreYour score: not yet known
→
35
Top 10%Top 10%: 35 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • governance
  • financial analysis
  • strategic planning

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Define the global Finance transformation strategy and translate enterprise objectives and long-term business priorities into a clear and structured roadmap.
  • Own and govern the Finance Transformation portfolio, including prioritization, investment planning, and delivery of high-impact initiatives.
  • Establish and lead robust governance frameworks to ensure cross-functional alignment, accountability, and effective decision-making across global initiatives.
  • Lead the end-to-end delivery of large-scale transformation programs, including scope definition, resource allocation, risk management, and value realization.
  • Champion operational excellence and process standardization across the global Finance function by leveraging continuous improvement methodologies.
  • Lead the evaluation, selection, and deployment of strategic technologies, including automation, artificial intelligence, and advanced analytics, to improve the efficiency, control, and scalability of Finance operations.
  • Develop and execute the Finance transformation change management strategy, ensuring stakeholder engagement, adoption, and alignment across teams.
  • Partner with senior leaders across Finance, IT, and Business Units to identify, prioritize, and execute transformation opportunities while accelerating innovation.
  • Establish and monitor key performance indicators (KPIs), value-tracking mechanisms, and reporting processes to measure transformation impact and support executive decision-making.
  • Build organizational capability by coaching and developing Finance teams while fostering a culture of accountability, innovation, and continuous improvement.
  • Lead post-implementation reviews to validate benefit realization, capture lessons learned, and strengthen governance and process ownership.

What they're looking for

  • Bachelor’s degree or postgraduate degree in Business Administration, Finance, or a related field.
  • 15+ years of progressive leadership experience, including senior leadership roles within Finance.
  • Proven experience leading finance transformation programs within complex global organizations.

Nice to have

  • Strong experience in project management and continuous improvement; Six Sigma certification is considered an asset.
  • Strategic mindset with the ability to translate organizational priorities into actionable plans, governance frameworks, and measurable outcomes.
  • Deep expertise in digital finance technologies, automation, artificial intelligence, and analytics platforms, with the ability to assess and implement practical solutions that enhance Finance effectiveness and scalability.
  • Significant experience in governance, stakeholder management, and executive-level influence.
  • Demonstrated ability to build relationships, drive results, inspire creativity, and foster innovation across functions and geographies.
  • Ability to lead through ambiguity, influence without direct authority, and align diverse stakeholder groups around common objectives.
  • High level of resilience and ability to manage multiple competing priorities in a fast-paced environment.
  • Excellent written and verbal communication skills, including executive-level presentation capabilities.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.

                                                                                                         

The Director, Finance Transformation will play a key role in advancing CAE's finance transformation vision by translating enterprise priorities into a structured portfolio of measurable, technology-enabled improvements across the global Finance function.


Reporting to the Chief Financial Officer (CFO), this individual will serve as a strategic leader responsible for defining and driving the global Finance and enterprise transformation agenda. The role is focused on leading large-scale initiatives related to process optimization, margin improvement, cost efficiency, and digital transformation.


The incumbent will oversee the global Finance transformation roadmap and project portfolio, ensuring alignment with corporate objectives and delivering measurable outcomes in financial performance, efficiency, scalability, growth enablement, and innovation. As a transformation leader, this individual will foster cross-functional collaboration, lead change management and communication efforts, and support executive decision-making through high-impact initiatives and reporting.


Key Responsibilities


  • Define the global Finance transformation strategy and translate enterprise objectives and long-term business priorities into a clear and structured roadmap.
  • Own and govern the Finance Transformation portfolio, including prioritization, investment planning, and delivery of high-impact initiatives.
  • Establish and lead robust governance frameworks to ensure cross-functional alignment, accountability, and effective decision-making across global initiatives.
  • Lead the end-to-end delivery of large-scale transformation programs, including scope definition, resource allocation, risk management, and value realization.
  • Champion operational excellence and process standardization across the global Finance function by leveraging continuous improvement methodologies.
  • Lead the evaluation, selection, and deployment of strategic technologies, including automation, artificial intelligence, and advanced analytics, to improve the efficiency, control, and scalability of Finance operations.
  • Develop and execute the Finance transformation change management strategy, ensuring stakeholder engagement, adoption, and alignment across teams.
  • Partner with senior leaders across Finance, IT, and Business Units to identify, prioritize, and execute transformation opportunities while accelerating innovation.
  • Establish and monitor key performance indicators (KPIs), value-tracking mechanisms, and reporting processes to measure transformation impact and support executive decision-making.
  • Build organizational capability by coaching and developing Finance teams while fostering a culture of accountability, innovation, and continuous improvement.
  • Lead post-implementation reviews to validate benefit realization, capture lessons learned, and strengthen governance and process ownership.

Minimum Qualifications


  • Bachelor’s degree or postgraduate degree in Business Administration, Finance, or a related field.
  • 15+ years of progressive leadership experience, including senior leadership roles within Finance.
  • Proven experience leading finance transformation programs within complex global organizations.

Preferred Qualifications


  • Strong experience in project management and continuous improvement; Six Sigma certification is considered an asset.
  • Strategic mindset with the ability to translate organizational priorities into actionable plans, governance frameworks, and measurable outcomes.
  • Deep expertise in digital finance technologies, automation, artificial intelligence, and analytics platforms, with the ability to assess and implement practical solutions that enhance Finance effectiveness and scalability.
  • Significant experience in governance, stakeholder management, and executive-level influence.
  • Demonstrated ability to build relationships, drive results, inspire creativity, and foster innovation across functions and geographies.
  • Ability to lead through ambiguity, influence without direct authority, and align diverse stakeholder groups around common objectives.
  • High level of resilience and ability to manage multiple competing priorities in a fast-paced environment.
  • Excellent written and verbal communication skills, including executive-level presentation capabilities.

Benefits


  • Comprehensive group insurance program.
  • Telemedicine program and Employee and Family Assistance Program (EFAP).
  • Employee Share Purchase Plan.
  • Group Registered Retirement Savings Plan (RRSP).
  • CAE Defined Benefit Pension Plan.
  • Sabbatical leave program.
  • Flexible work arrangements.
  • Enhanced parental leave benefits.

#LI-ND1

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

       

Position Type                      

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Manufacturing

Company

CAEManufacturing
Montreal (St. Laurent), Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from CAE's careers site·first seen 24 Aug 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Vice President, Corporate Banking- Corporate Banking Risk Management & Initiatives at BMO (Bank of Montreal)Toronto, Canada–match not yet calculated
  • Director, BMO Capital Partners at BMO (Bank of Montreal)Calgary, Canada–match not yet calculated
  • (CAN) Customer Service Manager at WalmartKenora, Canada–match not yet calculated
  • Director of Wellness at srgroupofcompaniesSarnia, Canada–match not yet calculated
  • (CAN) Customer Service Manager at Walmart(CAN) MB WINNIPEG 03117 WM SUPERCENTER, Canada–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Canada
  • Customer Service Representative jobs in Canada
  • Customer Service Team Lead jobs in Canada
  • Customer Experience Specialist jobs in Canada
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom