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Jobs / Customer Service Manager in Canada
1 month ago
Royal Bank of Canada·1 month ago
1 month ago

Senior Director, Head, SRE and Production Operations

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • site reliability engineering
  • production operations
  • reliability engineering
  • observability

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What you'll do

  • Lead the vision, design, and implementation of Site Reliability Engineering solutions for Commercial & Payments Technology
  • Drive operational excellence and lead high-performing teams
  • Manage vendor relationships and third-party technology partnerships
  • Oversee enterprise application delivery, governance, and AI technologies integration
  • Handle incident management, problem management, and monitoring/observability strategies

What they're looking for

  • Deep expertise in reliability engineering and production support
  • Experience leading high-performing technical teams

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are expanding our team: Lead the vision, design, and execution of Site Reliability Engineering (SRE) solutions for Commercial & Payments Technology. Oversee operational excellence and drive continuous reliability improvements. Ideal for a senior leader with extensive SRE and production operations experience.

Skills

  • site reliability engineering
  • production operations
  • observability
  • monitoring
  • incident management
  • problem management
  • automation technologies
  • reliability engineering
  • slos
  • slis
  • error budgets
  • vendor management
  • third-party technology partnerships
  • cross-functional team leadership
  • ai technologies
  • governance
  • enterprise application delivery
  • payments industry knowledge
  • coaching and development
  • succession planning
  • performance management
  • stakeholder management

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 31 Aug 2026·last verified 18 Sept 2026·How we source jobs

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