NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
3 days ago
Apply with autofill
Apply with autofill
Inspirebrands·3 days ago
3 days ago

Senior Director - International Brand Experience

Atlanta Support Center, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at inspirebrands

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • brand management
  • brand experience
  • marketing leadership
  • cross-functional leadership

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead the International cross-functional annual brand planning process, including global marketing calendars, priorities, and annual budget requirements Build global marketing plans that advance International business ambitions and brand vision
  • Translate brand priorities into clear roadmaps, activation plans, and market-facing initiatives
  • Monitor in-year and lead adjustments to global plans based on performance, forecasts, risks, opportunities, and market dynamics
  • Oversee ad hoc strategic projects as part of the International growth acceleration plans
  • Define priority consumer targets and learning agendas that guide brand, menu, value, pricing, and activation decisions Lead insight development across segmentation, journey, attitudes and usage, and consumer performance goals
  • Convert consumer, cultural, category, competitive, and macro trends into actionable growth opportunities
  • Apply research and test learnings across product, menu, value, brand, and consumer initiatives
  • Spearhead multi-year growth strategies that define long-term brand, business, and consumer goals across International markets Monitor competitive activity and market dynamics to identify white space, risks, and growth opportunities
  • Recommend strategic priorities and resource allocation to achieve brand and business objectives
  • Oversee strategic projects that accelerate International growth and market implementation
  • Lead brand experience and cross-functional teams to create clear ownership, faster speed to market, and disciplined execution Lead, coach, and develop the brand experience team
  • Lead and align cross-functional teams across brand marketing and growth initiatives to support field teams, franchisees, licensees, and cross-functional partners around priorities, readiness, execution, and follow-up

What they're looking for

  • 10+ years of progressive marketing experience in brand management, brand experience, or related marketing leadership roles
  • 5+ years of leadership experience
  • Restaurant/QSR experience required

Nice to have

  • International experience preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

The Senior Director - International Brand Experience is responsible for building and executing marketing plans that achieve Inspire International’s business ambitions and brand vision. This includes clearly defining consumer targets and insights, monitoring competitive activity, identifying white space, leading the annual brand planning process, and spearheading the development of multi-year growth strategies that strengthen brand focus, topline sales, field support, speed to market, and create global consistency with flexibility for local market adaptation.

RESPONSIBILITIES

  • Annual Brand Planning and Marketing Plans: Lead the International cross-functional annual brand planning process, including global marketing calendars, priorities, and annual budget requirements
    • Build global marketing plans that advance International business ambitions and brand vision
    • Translate brand priorities into clear roadmaps, activation plans, and market-facing initiatives
    • Monitor in-year and lead adjustments to global plans based on performance, forecasts, risks, opportunities, and market dynamics
    • Oversee ad hoc strategic projects as part of the International growth acceleration plans

  • Consumer Strategy: Define priority consumer targets and learning agendas that guide brand, menu, value, pricing, and activation decisions
    • Lead insight development across segmentation, journey, attitudes and usage, and consumer performance goals
    • Convert consumer, cultural, category, competitive, and macro trends into actionable growth opportunities
    • Apply research and test learnings across product, menu, value, brand, and consumer initiatives

  • Long-Term Growth Strategy: Spearhead multi-year growth strategies that define long-term brand, business, and consumer goals across International markets
    • Monitor competitive activity and market dynamics to identify white space, risks, and growth opportunities
    • Recommend strategic priorities and resource allocation to achieve brand and business objectives
    • Oversee strategic projects that accelerate International growth and market implementation

  • Team Management & Development: Lead brand experience and cross-functional teams to create clear ownership, faster speed to market, and disciplined execution
    • Lead, coach, and develop the brand experience team
    • Lead and align cross-functional teams across brand marketing and growth initiatives to support field teams, franchisees, licensees, and cross-functional partners around priorities, readiness, execution, and follow-up
    • Establish frameworks, guardrails, and playbooks that enable global consistency and local flexibility

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • 10+ years of progressive marketing experience in brand management, brand experience, or related marketing leadership roles
  • 5+ years of leadership experience
  • Restaurant/QSR experience required; International experience preferred

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

  • Strategic brand marketer with a general manager mindset, strong business acumen, analytical discipline, and P&L fluency
  • Deep understanding of brand marketing fundamentals, including brand positioning, competitive dynamics, pricing, purchase cycle, consumer recruitment and retention, and macro trends
  • Creative thinker and conceptual problem-solver who can identify white space across international markets and convert insights into scalable growth strategies
  • Strong consumer orientation, including journey mapping, segmentation, attitudes and usage, identification of consumer targets, and insight development
  • Proven ability to lead annual planning, marketing calendars, budget planning, and cross-functional execution
  • Thrives in collaborative, matrixed, and cross-functional organizations with a strong ability to influence stakeholders and align teams behind a common vision
  • Adaptable, agile leader who performs effectively in a fast-paced, international, multi-brand environment
  • Effective communicator with ability to speak and write concisely and persuasively across executive, internal, external, franchisee, and licensee audiences
  • Proven track record developing high-performing teams and mentoring talent


 

This position is based in our Atlanta Support Center, with an expected on-site presence of 80%.


 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

Company

Inspirebrands
Atlanta Support Center, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Inspirebrands's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

Similar jobs

  • Director, Global Interchange Strategy at TinkFoster City, United States of America–match not yet calculated
  • Global Director, Business HR at AbbottPlymouth, United States of America–match not yet calculated
  • Team Director, SMB at BoxNew York, United States of America–match not yet calculated
  • Director, Decision Science at instructureUS-REMOTE–match not yet calculated
  • Director, Industry Insights & Strategy at Coca-ColaAtlanta, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India