NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
10 months ago
Apply with autofill
Apply with autofill
JPMorgan Chase·BFSI·10 months ago
10 months ago

Senior Director of eSoftware Engineering - Derivatives Execution Algos Lead

Jersey City, United States of AmericaFull-timeSenior · 10+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at JPMorgan Chase

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • c++
  • derivatives execution
  • algos
  • software engineering

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity for you. 

As a Director of eSoftware Engineering - Derivatives Execution Algos Lead at JPMorgan Chase within the Commercial and Investment Bank specifically as part of the 100+ EDG Execution Technology team, you will hold a pivotal leadership role. You will be accountable to the wider Derivatives Execution leadership, playing a crucial role in an agile team dedicated to enhancing, creating, and securely delivering top-notch technology products that are both robust and scalable. Your leadership, technical expertise, and problem-solving skills will significantly influence business outcomes and address a broad range of challenges across diverse technologies and applications.

Based in New York, you will work closely with EDG eTrading technology and business leadership in the region as well as the wider global group. Your leadership will be instrumental in building out a full global derivatives exchange connectivity platform to service both agency client flow and internal needs from other JPM lines of business. You will drive strategic decision-making, balancing the development of best-in-breed in-house technologies with the selective use of competitive vendor offerings where appropriate.

Job Responsibilities:

  • Provide strong technical guidance and direction to support the business and its technical teams, contractors, and vendors. Your leadership will be crucial in making key architectural decisions, not only within the exchange layer but also within the wider trading stack.
  • Form strong partnerships with other groups within derivatives, cash, and wider areas, mapping out opportunities for technology synergies. Your ability to influence and collaborate will be key to driving innovation and efficiency.
  • Ensure that solutions are fully compliant with critical global regulatory reporting, surveillance, and control mandates as they evolve. Your leadership will ensure adherence to compliance standards and best practices.
  • Develop secure and high-quality production code, and review and debug code written by others. Your leadership will foster a culture of excellence and continuous improvement.
  • Drive decisions that influence product design, application functionality, and technical operations and processes. Your leadership will shape the future of technology within the organization.
  • Serve as a function-wide subject matter expert in one or more areas of focus, actively contributing to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle.
  • Influence peers and project decision-makers to consider the use and application of leading-edge technologies. Your leadership will champion innovation and the adoption of new technologies.
  • Add to the team culture of diversity, equity, inclusion, and respect. Your leadership will promote a positive and inclusive work environment.

Required qualifications, capabilities, and skills:

  • Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
  • Hands-on practical C++ experience delivering system design, application development, testing, and operational stability.
  • Proficiency in C++ on Unix/Linux operating systems.
  • Scripting skills to automate day-to-day development and testing tasks.
  • Excellent understanding of software and hardware interaction.
  • Expertise in application, data, and infrastructure architecture disciplines.
  • Strong computer science fundamentals such as multithreading, object-oriented development.
  • Ability to work closely with various teams including Application Development, Business Analyst & Operations.

Preferred qualifications, capabilities, and skills:

  • BS degree, preferably in Computer Science / Engineering or similar degree.
  • Experience in designing and developing low latency applications using C++ and C.
  • Experience in configuring, testing, and integrating C++ applications into a Linux environment.
  • Design, develop, test, and support various Market Access trading and risk management modules in C/C++.
  • Working knowledge of FIX protocol.
  • Experience in low latency connectivity to Futures and Options markets e.g., US Options Exchanges, CME, and ICE.
  • Order management experience with Multileg products in Futures and Options products.

 

BFSI

Company

JPMorgan ChaseBFSI
Jersey City, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from JPMorgan Chase's careers site·first seen 31 Aug 2026·last verified 17 Sept 2026·How we source jobs

Similar jobs

  • Associate Director - Engineering - Process (Small Molecule) at Eli LillyUS, Houston TX–match not yet calculated
  • Senior Director - LillyDirect Marketing Strategy & Growth Acceleration at Eli LillyUS: USA Remote–match not yet calculated
  • Senior Director, Executive Communications & Content at Eli LillyUS, Indianapolis IN–match not yet calculated
  • Senior Director, Team Lead - U.S. Medical Affairs, Payers & Health Systems at Merck / MSDUSA - REMOTE - REMOTE–match not yet calculated
  • Senior Director, Global Analytics & Insights, Cell Therapy at AstraZenecaGaithersburg, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India