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Jobs / Customer Service Manager in Canada
10 days ago
Royal Bank of Canada·10 days ago
10 days ago

Senior Director, Payments

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • product management
  • payments strategy
  • payments risk management
  • platform product leadership

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What you'll do

  • Leads the strategic direction and product leadership for RBCx’s payments portfolio, driving innovation and operational excellence.
  • Oversees platform strategy, portfolio enablement, and risk management.

What they're looking for

  • Experienced leader in payments or fintech with a strong background in product management and enterprise governance.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are recruiting a Senior Director, Payments to lead product strategy and enablement across RBCx, focusing on payments, identity, and shared capabilities. This role drives platform innovation, oversees portfolio businesses, and leads a team. Ideal for experienced leaders in payments or fintech with a strong background in complex organisations.

Skills

  • product management
  • payments strategy
  • payments risk management
  • portfolio management
  • platform strategy
  • enterprise governance
  • regulatory compliance
  • payments operations
  • stakeholder management
  • team leadership
  • payments product discovery
  • solution design
  • business case development
  • payments advisory
  • third-party risk management
  • reconciliation
  • settlement
  • reporting
  • issue management
  • business continuity planning
  • payments partnerships
  • digital identity
  • ai-enabled products
  • platform operating models
  • product development lifecycle
  • product development methodology
  • product manufacturing
  • product testing
  • prototype manufacturing
  • value realization

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 11 Sept 2026·last verified 12 Sept 2026·How we source jobs

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