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Jobs / Customer Service Manager in Canada
9 days ago
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Miovision·SaaS·9 days ago
9 days ago

Senior Director, Platform

Canada RemoteFull-timeRemoteSenior · 15+ yearsCustomer Service Manager

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Must-have skills for this role

  • apis
  • distributed systems
  • ai
  • aws

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Apply faster with autofill FREEMiovision uses Ashby - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Own the engineering strategy and translate our Platform North Star into clear architectural priorities for both human and AI-driven use cases.
  • Spearhead the transition from application-centric integration toward a governed, contract-driven, API-first platform.
  • Partner with Architecture to establish a durable technical foundation that protects long-term integrity while pragmatically supporting near-term delivery.
  • Drive an engineering culture where teams naturally build on the platform because it is the absolute fastest and most effective path to delivering value.
  • Lead, coach, and aggressively grow the Platform Engineering organization by recruiting top-tier talent with deep expertise in APIs, distributed systems, and AI.
  • Build a highly resilient team culture grounded in ownership, curiosity, technical excellence, and high-velocity delivery.
  • Lead the shift toward platform-first ways of working, building alignment, adoption, and accountability across the broader Engineering department.
  • Create an environment where senior engineers are highly empowered to make decisions while remaining perfectly aligned with a shared architectural direction.
  • Partner with Product Leadership to operate the Platform exactly like a customer-facing product, treating internal developers, external partners, and AI agents as your core customers.
  • Establish API contracts as first-class products that natively support authentication, observability, usage metering, and scalable commercial models from day one.
  • Build a governed, unified entry point for Miovision's strategic capabilities, utilizing adoption data and developer feedback to continuously improve the ecosystem.
  • Identify and build reusable, standardized capabilities—partnering with Data Science to integrate models and data products—eliminating isolated alternatives across the company.

What they're looking for

  • The Engineering Veteran: You bring 15+ years of software engineering experience with a heavy focus on platform engineering, distributed systems, and large-scale architecture.
  • The Organization Builder: You have a proven track record of successfully leading, scaling, and coaching senior engineering teams in highly complex, multi-product environments.
  • The API Architect: You boast deep technical expertise in API design, microservices, contract governance, and full API lifecycle management.
  • The Platform Product Thinker: You treat platforms exactly like a product. Experience monetizing a platform, scaling a marketplace, or building a third-party developer ecosystem is strongly preferred.
  • The AI-Native Leader: You have hands-on experience executing platform strategies that fundamentally change how engineering teams use AI to build, verify, and deliver software (including exposure to MCP and machine-readable interfaces).
  • The Hands-On Builder: You are a highly credible technical leader who is just as comfortable exploring code and prototyping a solution as you are driving an executive strategy meeting.
  • The Cloud Heavyweight: You have deep, practical familiarity with cloud-native architectures (AWS), Kubernetes, modern CI/CD, and languages like Java, Python, or Node.js.
  • The Transformation Driver: You have demonstrated experience successfully driving massive architectural or engineering operating-model shifts within an organization.
  • The Operations Sentinel: You possess a profound understanding of reliability, telemetry, security, and operational excellence in massive, high-stakes production systems.
  • The Strategic Diplomat: You wield excellent communication and influence skills, capable of partnering flawlessly with Product Management, Architecture, and C-suite stakeholders.
  • The Pragmatic Visionary: You excel at systems thinking—perfectly balancing the need for long-term architectural integrity with the reality of pragmatic, incremental delivery.

Nice to have

  • Experience monetizing a platform, scaling a marketplace, or building a third-party developer ecosystem is strongly preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About Miovision:

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

  • All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

  • One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

  • Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

  • Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

  • Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

Position Summary:

At Miovision, we are engineering the future of smart transportation, and right now, we are laying down the asphalt for our most ambitious infrastructure project yet. We are building a governed, API-first technology platform that will act as the ultimate express lane for how we build software, enabling new experiences for customers, partners, and AI agents. We are looking for a Senior Director, Platform to serve as the master traffic controller for this massive transformation. Reporting to the SVP of Software Engineering & Technology, you will build the foundational highways that our entire product ecosystem travels on. You will steer our engineering organization away from gridlocked, application-centric development and into a high-speed, contract-driven future. If you are a hands-on leader ready to pave the way for AI-assisted innovation and ensure our platform capabilities always get the green light, it is time to take the wheel!

Objectives and Responsibilities:

Platform Strategy & Architectural Foundation

  • Own the engineering strategy and translate our Platform North Star into clear architectural priorities for both human and AI-driven use cases.

  • Spearhead the transition from application-centric integration toward a governed, contract-driven, API-first platform.

  • Partner with Architecture to establish a durable technical foundation that protects long-term integrity while pragmatically supporting near-term delivery.

  • Drive an engineering culture where teams naturally build on the platform because it is the absolute fastest and most effective path to delivering value.

Organizational Leadership & Scaling

  • Lead, coach, and aggressively grow the Platform Engineering organization by recruiting top-tier talent with deep expertise in APIs, distributed systems, and AI.

  • Build a highly resilient team culture grounded in ownership, curiosity, technical excellence, and high-velocity delivery.

  • Lead the shift toward platform-first ways of working, building alignment, adoption, and accountability across the broader Engineering department.

  • Create an environment where senior engineers are highly empowered to make decisions while remaining perfectly aligned with a shared architectural direction.

Platform as a Product (First-Party, Third-Party & Ecosystem Enablement)

  • Partner with Product Leadership to operate the Platform exactly like a customer-facing product, treating internal developers, external partners, and AI agents as your core customers.

  • Establish API contracts as first-class products that natively support authentication, observability, usage metering, and scalable commercial models from day one.

  • Build a governed, unified entry point for Miovision's strategic capabilities, utilizing adoption data and developer feedback to continuously improve the ecosystem.

  • Identify and build reusable, standardized capabilities—partnering with Data Science to integrate models and data products—eliminating isolated alternatives across the company.

Technical Leadership & Hands-On Builder

  • Remain deeply engaged in the technology—reviewing architecture, exploring code, and prototyping solutions alongside your engineers to blast through ambiguity.

  • Build the technical foundations for AI-assisted development, personally utilizing modern agentic tools and establishing AI-native practices across your team.

  • Partner with Developer Operations to build automation and tooling that makes standardized, scalable architecture the absolute easiest path for our engineers.

  • Bring razor-sharp technical judgment to complex distributed systems, helping teams practically evolve existing architecture without requiring massive, disruptive rewrites.

Operational Excellence, Reliability & Trust

  • Establish world-class reliability, observability, security, and operational readiness as the fundamental DNA of all Platform capabilities.

  • Ensure human and agent identity, delegated authorization, auditability, and guardrails are natively built into the platform rather than siloed across individual teams.

  • Define strict lifecycle, compatibility, and service health standards so consumers can depend on Platform services with absolute confidence.

  • Ensure the Platform seamlessly scales alongside Miovision’s rapidly growing products, customer base, and engineering organization without multiplying operational complexity.

The Ideal Profile:

  • The Engineering Veteran: You bring 15+ years of software engineering experience with a heavy focus on platform engineering, distributed systems, and large-scale architecture.

  • The Organization Builder: You have a proven track record of successfully leading, scaling, and coaching senior engineering teams in highly complex, multi-product environments.

  • The API Architect: You boast deep technical expertise in API design, microservices, contract governance, and full API lifecycle management.

  • The Platform Product Thinker: You treat platforms exactly like a product. Experience monetizing a platform, scaling a marketplace, or building a third-party developer ecosystem is strongly preferred.

  • The AI-Native Leader: You have hands-on experience executing platform strategies that fundamentally change how engineering teams use AI to build, verify, and deliver software (including exposure to MCP and machine-readable interfaces).

  • The Hands-On Builder: You are a highly credible technical leader who is just as comfortable exploring code and prototyping a solution as you are driving an executive strategy meeting.

  • The Cloud Heavyweight: You have deep, practical familiarity with cloud-native architectures (AWS), Kubernetes, modern CI/CD, and languages like Java, Python, or Node.js.

  • The Transformation Driver: You have demonstrated experience successfully driving massive architectural or engineering operating-model shifts within an organization.

  • The Operations Sentinel: You possess a profound understanding of reliability, telemetry, security, and operational excellence in massive, high-stakes production systems.

  • The Strategic Diplomat: You wield excellent communication and influence skills, capable of partnering flawlessly with Product Management, Architecture, and C-suite stakeholders.

  • The Pragmatic Visionary: You excel at systems thinking—perfectly balancing the need for long-term architectural integrity with the reality of pragmatic, incremental delivery.

Your Rewards & Well-being:
We invest in our team with benefits designed for modern life and true work-life balance.

  • Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.

  • Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan.

  • Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.

  • Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.

SaaS

Company

MiovisionSaaS
Canada Remote

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Miovision's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

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