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Jobs / Customer Service Manager in Canada
1 month ago
Royal Bank of Canada·1 month ago
1 month ago

Senior Director, Program Delivery

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • program management
  • ai solution delivery
  • team leadership
  • ai/ml solution architecture

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About this role

Seeking a strategic leader to drive the delivery of RBC's AI Group programs, ensuring technical excellence and program management excellence across large-scale AI initiatives. Lead cross-functional teams, establish governance frameworks, and deliver measurable business value. Ideal for experienced technology delivery professionals with a strong technical background and proven leadership in complex program environments.

Skills

  • program management
  • ai solution delivery
  • stakeholder management
  • cloud architecture
  • software engineering
  • platform engineering
  • infrastructure engineering
  • agile delivery
  • okrs
  • kpis
  • risk management
  • resource management
  • budget management
  • team leadership
  • cross-functional collaboration
  • technical governance
  • ai/ml solution architecture
  • model development
  • platform integration
  • production deployment
  • change management
  • mentoring
  • strategic planning
  • process optimization
  • financial planning
  • pmp certification
  • safe certification
  • scrum master certification
  • mlops
  • foundation models

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 31 Aug 2026·last verified 18 Sept 2026·How we source jobs

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