Senior Enterprise SCADA Technical Support Engineer
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What you'll do
- Resolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments.
- Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents.
- Support installations, upgrades, migrations, commissioning activities, and system expansions.
- Troubleshoot enterprise SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure.
- Partner with Product Development and R&D teams to validate defects, test fixes, and improve product quality.
- Create knowledge base content, technical notes, troubleshooting guides, and best-practice documentation.
- Act as a trusted technical advisor to customers operating critical infrastructure systems.
- Occasionally travel to client sites.
What they're looking for
- Strong experience supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments.
- Deep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations.
- Experience troubleshooting Windows Server environments, networking, and distributed systems.
- Experience with Microsoft Hyper-V administration and backup tasks.
- Strong SQL Server knowledge, including querying, troubleshooting, and performance analysis.
- Experience with software diagnostics, scripting, or development using technologies such as C#, VB.NET, C++, or similar.
- Excellent customer-facing communication, problem-solving, and stakeholder management skills.
- Ability to work independently while collaborating effectively across global teams.
Nice to have
- Direct experience with AVEVA Enterprise SCADA, OASyS DNA, Telvent OASyS, or related platforms.
- Knowledge of industrial protocols such as DNP3, Modbus, OPC, IEC, and field devices including RTUs and PLCs.
- Experience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure industries.
- Experience supporting geographically distributed, highly available SCADA systems.
- Understanding of OT cybersecurity and industrial networking concepts.
- Strong administration experience with Microsoft Hyper-V, including virtualisation, clustering, storage, networking, performance optimisation, and disaster recovery.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Senior Enterprise SCADA Technical Support Engineer
Location: Sydney Australia
Employment Type: Full Time
The job
We are seeking an experienced Senior Enterprise SCADA Technical Support Engineer to join our global support organisation, helping customers operate, maintain, and expand mission-critical SCADA environments across the energy, utilities, pipeline, water, and industrial infrastructure sectors. This role provides advanced technical support for AVEVA Enterprise SCADA (OASyS) deployments and works directly with customers, engineering, product development, and project teams to resolve complex operational challenges.
You'll work with a highly specialised global team supporting some of the world's most critical operational systems. This is an opportunity to develop deep expertise in enterprise SCADA technology, influence product improvements, collaborate with industry-leading customers, and solve technically challenging problems that have real-world impact.
Key responsibilities
Resolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments.
Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents.
Support installations, upgrades, migrations, commissioning activities, and system expansions.
Troubleshoot enterprise SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure.
Partner with Product Development and R&D teams to validate defects, test fixes, and improve product quality.
Create knowledge base content, technical notes, troubleshooting guides, and best-practice documentation.
Act as a trusted technical advisor to customers operating critical infrastructure systems.
Occasionally travel to client sites.
Essential requirements
Strong experience supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments.
Deep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations.
Experience troubleshooting Windows Server environments, networking, and distributed systems.
Experience with Microsoft Hyper-V administration and backup tasks.
Strong SQL Server knowledge, including querying, troubleshooting, and performance analysis.
Experience with software diagnostics, scripting, or development using technologies such as C#, VB.NET, C++, or similar.
Excellent customer-facing communication, problem-solving, and stakeholder management skills.
Ability to work independently while collaborating effectively across global teams.
Desired skills
Direct experience with AVEVA Enterprise SCADA, OASyS DNA, Telvent OASyS, or related platforms.
Knowledge of industrial protocols such as DNP3, Modbus, OPC, IEC, and field devices including RTUs and PLCs.
Experience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure industries.
Experience supporting geographically distributed, highly available SCADA systems.
Understanding of OT cybersecurity and industrial networking concepts.
Strong administration experience with Microsoft Hyper-V, including virtualisation, clustering, storage, networking, performance optimisation, and disaster recovery.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Company
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