EXL·7 days ago
7 days ago
Senior Executive
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About this role
- Handling inbound phone calls, chats, and emails from customers.
- Assisting customers in finding resolutions on customer query/issues/concerns
- Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.
- Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
- Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines
Company
EXL
Delhi NCR, India
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