16 days ago

Senior Executive-Order to Cash-Billing & Billing Support

Delhi NCR, IndiaHybridMid · 2-4 yearsBilling Specialist

What you'll do

Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain
Should have performed Billing, query handling with good communication skills.
Contact with onshore stakeholders via email and MS Teams on a day-to-day basis.
Act as Voice of the Customer internally to represent customer needs and wants.
To impart process training to all new joiners.
Provide and accept on time feedback on process training and ensure timely corrective action.
To clear the assist queue on a daily basis and provide feedback to team members.
To act as mentor to the team
To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
To substitute Assistant Manager in their absence on the floor.
To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
To work on process improvements and instigate sharing of best practices across the team.

Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain
Good knowledge on account receivable principle and concepts
Strong experience working with Excel/Spreadsheets
Excellent verbal and written communication skills and is a fluent speaker/writer in English

Summarised by NextRaise from the employer’s description, which follows in full below.

Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain
Should have performed Billing, query handling with good communication skills.
Good knowledge on account receivable principle and concepts
Contact with onshore stakeholders via email and MS Teams on a day-to-day basis.
Act as Voice of the Customer internally to represent customer needs and wants.
Strong experience working with Excel/Spreadsheets.
Excellent verbal and written communication skills and is a fluent speaker/writer in English.
To impart process training to all new joiners.
Provide and accept on time feedback on process training and ensure timely corrective action.
To clear the assist queue on a daily basis and provide feedback to team members.
To act as mentor to the team
To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
To substitute Assistant Manager in their absence on the floor.
To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
To work on process improvements and instigate sharing of best practices across the team.
Ensure adherence to Company Policies and Procedures

EXL

Delhi NCR, India

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