Senior Manager, Customer HSE & Strategic Partnerships
Purpose of the Role
The Senior Manager, Customer HSE & Strategic Partnerships leads Maersk's strategic HSE engagement with selected Global Key Customers. The role strengthens customer relationships, supports commercial growth, and positions HSE as a strategic differentiator by translating Maersk's HSE capabilities, performance, governance, risk management, and compliance programs into customer value.
The role also establishes the governance, processes, and escalation framework for managing strategic customer HSE requirements across Logistics & Services (L&S), while ensuring routine customer requests remain managed by Regional, Area, Operational, Commercial, and Key Client Account Teams.
Key Responsibilities
Strategic Customer Engagement
- Lead HSE partnerships with selected Global Key Customers.
- Act as the primary HSE interface for customer HSE and Sustainability leadership teams.
- Support Executive Business Reviews, customer engagements, and strategic commercial opportunities.
- Develop customer-facing HSE value propositions, executive messaging, thought leadership, and strategic presentations.
Customer HSE Governance and Commercial Support
- Establish governance and escalation frameworks for customer HSE requirements across L&S.
- Coordinate strategically significant customer HSE requests and commitments.
- Maintain customer-facing HSE materials, capability portfolios, and response frameworks.
- Ensure consistency and quality of customer-facing HSE messaging.
- Leverage data analytics and AI-enabled tools to identify customer trends, risks, emerging requirements, and opportunities for continuous improvement.
Contractual, Risk and Compliance Support
- Support assessment of material HSE, compliance, and risk management requirements in customer contracts and supplier standards.
- Advise Commercial and Legal teams on significant HSE commitments, regulatory obligations, and associated business risks.
- Monitor emerging customer expectations and translate them into governance, risk, compliance, and operational improvement opportunities.
Key Qualifications
- Significant experience in HSE, Risk Management, Compliance, Sustainability, Operations, or a related field.
- Strong experience with enterprise risk management, compliance programs, and management systems aligned with international standards, including ISO 45001, ISO 14001, and ISO 9001.
- Demonstrated experience establishing governance frameworks, policies, controls, and escalation processes in complex global organizations.
- Strong commercial mindset and customer engagement experience.
- Experience working across global, matrixed organizations.
- Excellent stakeholder management and influencing skills.
- Strong executive communication, presentation, and storytelling capabilities.
- Strong analytical capabilities with experience using data to generate business insights and support strategic decision-making.
- Experience leveraging data analytics, AI-enabled solutions, and digital tools to improve processes, identify trends, and enhance customer engagement.
- Ability to translate technical HSE, risk, and compliance requirements into customer and business value.
- Experience with Power BI, dashboarding, or similar business intelligence tools is desirable.
Success Measures
- Strong HSE partnerships with selected Global Key Customers.
- High-quality and consistent customer-facing HSE engagement.
- Effective governance of strategic customer HSE requirements and commitments.
- Positive customer feedback and enhanced recognition of Maersk's HSE capabilities.
- Demonstrated contribution to customer retention, partnership development, and commercial opportunities.
- Increased use of data-driven insights to improve customer engagement and decision-making.
Key Competencies
- HSE Management Systems and ISO Standards (ISO 45001, ISO 14001, ISO 9001)
- Enterprise Risk Management and Compliance
- Governance Framework Development
- Customer HSE Requirements Management
- Commercial Acumen and Customer Relationship Management
- Executive Stakeholder Engagement
- Executive Communication and Storytelling
- Data Analytics and AI-Enabled Decision Support
- Strategic Partnership Development
- Cross-Functional Leadership and Influence Without Authority
- Ability to Translate Technical HSE, Risk, and Compliance Requirements into Customer and Business Value
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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