Royal Bank of Canada·6 days ago
6 days ago
Senior IT Support Analyst - Trade Floor Support (London)
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What you'll do
- Provide technical assistance across all service lines, including hardware, software, and network issues
- Support enterprise and VIP users
- Manage service requests
- Resolve incidents
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join us as a Senior IT Support Analyst, providing technical assistance across all service lines, including hardware, software, and network issues. Support enterprise and VIP users, manage service requests, and resolve incidents. Ideal for candidates with strong technical expertise and experience in troubleshooting and communication.
Skills
- technical troubleshooting
- it service management
- microsoft operating systems
- problem solving
- itil
- service request management
- incident management
- change management
- problem management
- system administration
- customer support systems
- installation support
- critical thinking
- group problem solving
- process improvement
- risk identification
- it standards
- ticketing systems
- vendor management
- bas reporting
- dss reporting
- customer service
- remote support
Company
Royal Bank of Canada
London, United Kingdom
Company facts come from this company's own listings. We only show what the postings themselves carry.