Senior Lead - Regional Customs AMER

In short:

Drive compliant, scalable and value-focused customs execution across the Americas. This role connects the Global Customs & Trade team with regional stakeholders and partners across the United States, Canada, Mexico and Brazil, governing customs operations, strategic duty-saving programs, market expansion and regulatory risk.

The Senior Lead, Americas Regional Customs role will report to the Head of Customs & Trade on the Global Customs & Trade team, supporting the Americas region.

Your Mission:

• Own the regional implementation of global customs policies, controls and governance standards across the Americas.
• Oversee customs activities performed by brokers and operational partners, ensuring consistent compliance, performance and accountability without directly managing daily execution.
• Identify, build and implement customs value-creation programs such as Duty Drawback, Foreign Trade Zones, First Sale for Export, preferential trade programs and valuation-related opportunities.
• Lead the customs design and governance of new markets, business models and complex flows, including regulatory requirements, licenses, processes, controls and partner readiness.
• Monitor customs risks, broker performance, operational KPIs and realized savings, addressing exceptions and driving sustainable root-cause improvements.
• Partner with Finance, Tax, Legal, Logistics, Operations, Product and regional leadership to embed customs requirements into business decisions and provide clear visibility of risks, opportunities and financial impact.

 

Your Story:

• You hold an active U.S. Customs Broker License. This is a mandatory requirement for the role.
• You bring 10+ years of experience in customs, trade compliance, international logistics or customs duty-optimization programs.
• You have deep practical knowledge of U.S. and Canadian customs requirements, with relevant exposure to Mexico and/or Brazil.
• You have implemented or governed customs programs such as CTPAT, Foreign Trade Zones, Duty Drawback, First Sale for Export and preferential trade programs.
• You are experienced in leading through customs brokers, consultants and cross-functional stakeholders, translating strategy into clear processes, controls and measurable outcomes.
• You are fluent in English and Spanish; Portuguese is considered a strong advantage.

Attributes of a successful candidate: 

Critical Thinking
Synthesizes customs regulations, operational realities, financial data and stakeholder perspectives to identify root causes, challenge assumptions and develop scalable solutions.

Complex Decision Making
Makes well-reasoned decisions in ambiguous or high-risk situations by balancing regulatory requirements, financial opportunity, operational feasibility and the wider business impact.

Influential Communication
Translates complex customs topics into clear, business-relevant recommendations and builds alignment with Finance, Tax, Legal, Logistics, Operations and regional leadership.

Risk Taking
Constructively challenges established approaches and proposes calculated opportunities for value creation, clearly evaluating the potential benefits, risks and compliance safeguards before acting.

Collaborates
Builds trusted relationships across regions, functions and external partners to achieve shared outcomes, clarify ownership and ensure customs requirements are embedded into business processes.

Drives Results
Takes accountability for regional customs outcomes, follows through on commitments and converts strategy into measurable progress across compliance, operational performance and duty savings.

 

Your Team:

Global Customs & Trade enables On’s products to move across borders compliantly, efficiently and at scale. We are a collaborative, globally connected team that combines regional expertise with consistent standards, uses data to improve decision-making and partners across the business to manage risk, support growth and create sustainable value.

 

Pay Transparency State: Typical cash compensation range for this position inclusive of base + bonus: $152,000 -$190,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!