Thermo Fisher Scientific·5 days ago
5 days ago
Senior Manager, Customer Service
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What you'll do
- Lead a multicultural team
- Drive customer experience and operational efficiency in key business areas
- Oversee team development
- Manage budgets
- Ensure high performance
What they're looking for
- Strong background in customer care management
- Experience leading multicultural teams and driving customer experience and operational efficiency
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are seeking a Senior Manager, Customer Service to lead a multicultural team, driving customer experience and operational efficiency in key business areas. Oversee team development, manage budgets, and ensure high performance. Ideal for experienced leaders with a strong background in customer care management.
Skills
- customer care management
- team leadership
- operational management
- process improvement
- kpi management
- stakeholder management
- budget management
- recruitment
- coaching
- performance management
- matrix organization
- relationship building
- cross-functional collaboration
- strategic planning
- change management
- continuous improvement
- operational budgeting
- customer allegiance score
- best practice implementation
Company
Thermo Fisher Scientific
Lagunilla, Costa Rica
Company facts come from this company's own listings. We only show what the postings themselves carry.