Senior Manager, Customer Success (Enterprise)
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What you'll do
- Lead our Americas Customer Success team focusing on a highly scalable and efficient engagement model for a large volume of customers
- Manage customer engagement throughout the customer lifecycle from deployment and adoption through renewal
- Ensure satisfaction and maximizing customer value
- Build out the team and its structure
- Work closely with other customer success teams, sales, operations, marketing, support, and product managers
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Role Summary
This role will lead our Americas Customer Success team focusing on a highly scalable and efficient engagement model for a large volume of customers. The team will manage customer engagement throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction and maximizing customer value. The leadership role will play a key part in building out the team and its structure, working closely with other customer success teams, sales, operations, marketing, support, and product managers.
Company
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