Senior Manager Data Center Hardware Support (Sydney Location)
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What you'll do
- Manages teams conducting end-to-end hardware installation and troubleshooting.
- Oversees teams implementing network communications and solutions.
- Oversees data centre environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented.
- Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians skill set.
- Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Description: -
Manages teams conducting end-to-end hardware installation and troubleshooting. Oversees teams implementing network communications and solutions. Oversees data centre environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented. Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians skill set. Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.
Company
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