Senior Manager - Design Operations - Utility Solar

The Big Picture  

The Senior Manager - Design Operations - Utility Scale Solar will implement the right processes and practices across the design operations team. The role is responsible for ensuring the quality of the company's products and services meet or exceed customer expectations by running various processes, like hiring new employees, training them in specific skill sets and procedures, and monitoring existing employees, so nothing falls through the cracks. 

What you can expect as Senior Manager – Design Operations – Utility Solar at Illumine-i:  

• You’ll communicate job expectations; planning, monitoring, appraising, and reviewing job contributions 
• You’ll contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends 
• You’ll forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions 
• You’ll analyze and improve organizational process and workflow, employee, and space requirements; implement changes 
• You’ll update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations 
• You’ll accomplish operations and organization mission by completing related results as needed Meet or exceed operations labor budget expectations 
• You’ll manage staff levels, wages, hours, contract labor to revenues 
• You’ll manage relationships with key operations vendors 
• You’ll track vendor pricing, service levels 
• You’ll communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints 
• You’ll work closely with the client experience teams and management to set and/or implement policies, procedures, and systems and to follow through with implementation 
• You’ll communicate all operating policies and/or issues at department meetings 
• You'll communicate clearly with co-workers in office to ensure high quality solar designs. 
• You'll meet deadlines in a fast-paced environment with high fluctuations in work volume during the end of the month or specific days of the month. 
• You'll perform other duties and special projects, as assigned. Work with teams to ensure clients’ needs and internal deadlines are met. 

Essential Qualifications include:   

• Bachelor's or associate degree Electrical Engineering with a Post Graduation in Business, Operations Management, or related field with 10+ years of experience 
• Proven work experience as Design Operations Manager or similar role 
• Knowledge of organizational effectiveness and operations management 
• Experience budgeting and forecasting 
• Familiarity with business and financial principles 
• Excellent communication and interpersonal skills 
• Attention-to-detail and outstanding organizational skills 
• Excellent leadership and team management skills. 
• Ability to prioritize and manage multiple projects in a fast-paced environment. 
• Ability to prioritize, execute and follow up on initiatives. 
• Proven record of good judgment and analytical skills 
• Ability to effectively communicate with engineering, construction, and customer facing teams. 

Great to have: 

• Creative and being able to work with cross-functional teams