Senior Manager, Field Service - Memphis, Tennessee
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What you'll do
- Oversees a team of On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments
- Responsible for delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives
- Acts as the primary escalation point for critical incidents, ensures compliance with SLOs
- Collaborates closely with Functional Leads to implement global best practices and continuous improvement initiatives
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Senior Onsite Field Manager – Data Center
The Senior Onsite Field Manager oversees a team of On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments. This role is responsible for delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives. The manager acts as the primary escalation point for critical incidents, ensures compliance with SLOs, and collaborates closely with Functional Leads to implement global best practices and continuous improvement initiatives.
Company
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