Senior Manager, LPS Fulfillment Operations

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Sr. Manager of Continuous Improvement is a key leadership role responsible for driving continuous improvement across the operational network. This position oversees the development, refinement, and implementation of Standard Operating Procedures (SOPs), KPI frameworks, and strategic initiatives to optimize operational performance. The role ensures seamless collaboration across branches, vendors, and Lowe's supply chain while aligning with broader organizational goals. A key focus will be on network optimization, centralized reporting, labor management, and the deployment of sustainability initiatives, enhancing the operational efficiency and scalability of Lowe's Pro Supply (LPS).

What You Will Do

• Develops, defines, and standardizes SOPs across all branch operations to ensure consistency and efficiency.
• Conducts time studies to identify inefficiencies and recommend process enhancements.
• Leads the design and execution of process improvement strategies with measurable ROI.
• Creates, refines, and tracks key performance indicators (KPIs) to monitor operational success.
• Analyzes data to provide actionable insights and recommendations for operational improvements.
• Enhances communication synergies within operations and the Pro Communications team to ensure alignment and transparency.
• Facilitates cross-functional collaboration to understand business needs and integrate them into process improvements and initiatives.
• Develops and executes a strategic roadmap for network optimization, focusing on flow planning between vendors, branches, and supply chain.
• Identifies and implements opportunities for route optimization and cost savings across the network
• Oversees the design and delivery of training programs to ensure operational excellence and team development.
• Provides coaching and feedback to direct reports, fostering professional growth and high performance.
• Leads sustainability initiatives to align branch operations with environmental and organizational objectives.
• Drives perpetual productivity improvements by leveraging advanced analytics and technology.
• Oversees centralized reporting to ensure data integrity and accessibility for decision-making.
• Leads forecasting efforts and labor management planning to align resources with operational demands.
• Implements technology solutions to streamline operations, enhance reporting capabilities, and improve efficiency.
• Tracks enhancements in reporting, processes, and tools to drive ongoing improvements.
• Monitor branch performance to ensure compliance with operational standards and identify areas for process automation or enhancement

Minimum Qualifications

• Bachelor’s degree in Business, Management, Operations, or related field required. or equivalent years of experience in lieu of education requirement, if applicable
• 8 Years Experience in operations, supply chain, or a related industry (MRO, Retail, etc.).
• 8 Years Proven track record of leading large-scale continuous improvement initiatives and network optimization projects.
• 8 Years Extensive experience with data analytics, performance reporting, and operational forecasting.
• Ability to travel up to 25%.

Preferred Skills/Education

• MBA or advanced degree preferred.
• 3 Years Experience in training and development programs.
• 1 Year Familiarity with sustainability practices and implementation in operational settings.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.